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Russ B.3's avatar
Russ B.3
Helpful | Level 5
8 years ago
Solved

Error 500 when attempting to download files

When I attempt to download a couple of very large folders, I get an Error 500 message.  How can I download these folder?

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  • Russ B.3's avatar
    Russ B.3
    8 years ago

    Thanks.  I was able to get it resolved by downloading smaller groups of files!  I'm good now.  

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  • Russ B.3's avatar
    Russ B.3
    Helpful | Level 5
    8 years ago

    Thanks.  I was guessing file size might be a problem.  I'll give your suggestion a try!  

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Hey there Russ B.3 - how are you today?

     

    Were you able to resolve your concern in the end?

     

    Since we're all here to help, let us know and we'll take it from there if needed.

     

    Thank you!

  • Russ B.3's avatar
    Russ B.3
    Helpful | Level 5
    8 years ago

    Thanks.  I was able to get it resolved by downloading smaller groups of files!  I'm good now.  

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Thanks for following up on this one Russ B.3 - I appreciate it and I am happy to hear you managed to resolve your concern in the end.

     

    Have an awesome weekend :sunglasses:

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