This app has reached its user limit.

[premakanthi]

Hello drop box friends,

I am a newbie user of dropbox. I have set up jitsi for my online virtual conferences via moodle with dropbox business as storage. It was working perfectly fine till now. But suddenly when i try to sign in using my credentials i get the following error

Error connecting app:

This app has reached its user limit. Contact the app developer and ask them to use the Dropbox API App Console to increase their app's user limit.

I was not informed of any user limits while i signed up for dropbox service....I am unable to solve this error & move on. Kindly help how to solve this. Kindly help in layman's language as i am not a techie 🙂

Thank you

Jagdish.

[Rich]

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@premakanthi wrote:

This app has reached its user limit. Contact the app developer and ask them to use the Dropbox API App Console to increase their app's user limit.

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Is this for an app that you've developed using the Dropbox API, or a third-party service that you're using? If it's a third-party, you need to contact them as the error is regarding the user limit for their application; not your account.

[premakanthi]

Sir, i am using jitsi plugin in my moodle learning management solution. Jitsi is using dropbox to store the recorded content of conference.

Kindly help
Jagdish.

[Mark]

Have you had to generate an API key yourself to access this software? 

[Jagdishnair]

Yes sir, I have generated the API key & also entered it in the moodle.

Thank you

Jagdish.

[Mark · Accepted solution]

You now need to request that your app is given production status: https://www.dropbox.com/developers/reference/developer-guide#production-approval

[Jagdishnair]

Dear Sir,

I have just now applied for production status as per your instruction. I hope this issue gets sorted out soon.

Thank you

Jagdish.