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javascript - filesGetTemporaryLink API gives intermittent 500 error

javascript - filesGetTemporaryLink API gives intermittent 500 error

timrobinson33
Helpful | Level 5
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Hi,

 

I'm using the javascript API and calling filesGetTemporaryLink() every so often (maybe 1% of the time) it gives a 500 response code. I'm repeatedly testing on the same set of files and it doesn't fail the same place every time. I could be just me but this seemed to be working more reliably a couple of weeks ago.

 

in case anyone from Dropbox is reading and has the capability to look at logs, I have a request id from one failed call - 60d9c33aa279422eb493ac69594aeb8b

 

is there anything further I can do to investigate or resolve the problem? should I just retry the failed request? the API doesn't seem to give me access to the HTTP response body, and the 'error' property of the exception is just an empty string

1 Accepted Solution

Accepted Solutions

Greg-DB
Dropbox Staff
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We looked into this and we believe we've mitigated that particular issue. Please let us know if you're still seeing any issues. Thanks again!

View solution in original post

3 Replies 3

Greg-DB
Dropbox Staff
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Thanks for the report! Yes, for intermittent issues like this, you can just retry the request. I'll ask the team to investigate the cause based on this request ID.

Greg-DB
Dropbox Staff
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We looked into this and we believe we've mitigated that particular issue. Please let us know if you're still seeing any issues. Thanks again!

timrobinson33
Helpful | Level 5
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Thanks - I have implemented an exponential backoff retry but while testing it I noticed the problem didn't seem to be happening any more

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    timrobinson33 Helpful | Level 5
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    Greg-DB Dropbox Staff
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