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Can I reset my password without access to the email as I forgot it?

New member | Level 2
New member | Level 2

i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?

2 Replies 2
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Re: Can I reset my password without access to the email as I forgot it?

Dropboxer
Dropboxer

Hi @Andrew1983; welcome to the Community!

Truth be told, if you can’t access the email address you use for your Dropbox account to ask for a password reset, we can't verify the account's ownership so we won't be able to help you regain access.

That said, you could check if you email service provider offers a way to recover the email address you used to tackle this obstacle or else, assuming you're still logged into the account in question, download and transfer your files to a computer (or even a new Dropbox account). 

I know it's not much, but I sure hope this information helps. 

Please keep me posted! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can I reset my password without access to the email as I forgot it?

Super Collaborator | Level 20

Hi @Andrew1983,

Without know your email you can't change anything - the email is your user id! If you have a device connected to the account still, you can check there for the exact email. If you haven't access to the used email, that's a big issue; regular password reset becomes impossible. If your mobile device is connected to the account still, there is workaround. On your mobile device is a feature "Connect a computer" (in Dropbox settings section). Use this feature to gain access back to your account and change email to an actual one (which you have access to). After that you can reset the password in the trivial way.

Good luck.

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