i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
Hi @Andrew1983; welcome to the Community!
Truth be told, if you can’t access the email address you use for your Dropbox account to ask for a password reset, we can't verify the account's ownership so we won't be able to help you regain access.
That said, you could check if you email service provider offers a way to recover the email address you used to tackle this obstacle or else, assuming you're still logged into the account in question, download and transfer your files to a computer (or even a new Dropbox account).
I know it's not much, but I sure hope this information helps.
Please keep me posted!
Without know your email you can't change anything - the email is your user id! If you have a device connected to the account still, you can check there for the exact email. If you haven't access to the used email, that's a big issue; regular password reset becomes impossible. If your mobile device is connected to the account still, there is workaround. On your mobile device is a feature "Connect a computer" (in Dropbox settings section). Use this feature to gain access back to your account and change email to an actual one (which you have access to). After that you can reset the password in the trivial way.
I need help! Please!
I cant enter my account. I tried ever password i can think of and still cant enter. When i try to recover my password they send me an code with 6 digits, the problem its the email i had for that account has been closed. Now i cant enterm either my email anda dropbox account. I need help! I had pics of my family vacations, sons, job stuff.
Hey @trafa, I'm sorry to hear you're having trouble with this!
I'd suggest having a look at this article to see if any of the steps there help at all. Otherwise, I'd suggest taking a look at Walter's post above for some more info.
Let me know if you have any questions!
Thanks for your kind answer. The problem it´s that my e-mail provider shutdown! My e-mail simple does not exist. I can prove i´m the legit owner of my account by telling the files i had there! Please! I have photos of my daughter since she was born!
Thanks for reaching out to us here @iReyes!
When you have the chance, please take a look at the info Walter provided here.
If you have any questions, feel free to give me a nudge here. Cheers!
Hey @heather822, thanks for posting.
Since you have a similar issue to the OP here, please check out Walter's post above for some more info.
I'll be just a post away if you have any questions!
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