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How to restore deleted account

How to restore deleted account

Ljiljana
New member | Level 2

Hi, is there any option to restore deleted Dropbox account (Basic plan) and restore the deleted files?
Dropbox account had my desktop linked to it, and as I was unable to unlink it I have deleted my account.

What happened is that all files from my desktop (locally on my computer) were deleted and now there is no way I can restore them.

 

Does Dropbox have a temporary backup of recently deleted accounts/files?

Thank you

3 Replies 3

Re: How to restore deleted account

Mark
Super User II

No, sorry, they dont - once deleted everything is lost.

 

BUT! Deleting an account does *not* delete everything on a desktop computer - it simply stops the syncing. So, your files should still be available somewhere (unless you deleted the Dropbox folder yourself). Have you tried searching for them?


 


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Re: How to restore deleted account

Ljiljana
New member | Level 2

No, I did not delete the Dropbox folder myself. What happened is that after deleting the account (online) I went back to my PC and all files from my desktop were deleted, all gone. And I couldn't even access the desktop itself, or even my computer (an error pop up message appeared saying something about the path not existing).

After resetting my PC to a previous timepoint I was able to restore some of my programs not all of them, but still all of my files which I kept on desktop were gone. I even tried some of the software for recovery, still nothing...

 

Unbelievable that such a thing could have happened!

 

I think what the issue was, is that I unintentionally linked my Desktop (when installing dropbox on my PC). I tried to unlink it later but failed to find a way to do it, this was the reason I decided to delete the account in the first place....

Re: How to restore deleted account

Mark
Super User II

They are unconnected events I'm afraid - Dropbox being cloised or disconnected does not do anything to a computer other than display a pop up asking you to log in to Dropbox. It does not, nor has it ever, deleted files on a computer or any connected device when accounts are closed. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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