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How to restore deleted account

How to restore deleted account

Ljiljana
New member | Level 2

Hi, is there any option to restore deleted Dropbox account (Basic plan) and restore the deleted files?
Dropbox account had my desktop linked to it, and as I was unable to unlink it I have deleted my account.

What happened is that all files from my desktop (locally on my computer) were deleted and now there is no way I can restore them.

 

Does Dropbox have a temporary backup of recently deleted accounts/files?

Thank you

7 Replies 7

Re: How to restore deleted account

Mark
Super User II

No, sorry, they dont - once deleted everything is lost.

 

BUT! Deleting an account does *not* delete everything on a desktop computer - it simply stops the syncing. So, your files should still be available somewhere (unless you deleted the Dropbox folder yourself). Have you tried searching for them?


 


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Re: How to restore deleted account

Ljiljana
New member | Level 2

No, I did not delete the Dropbox folder myself. What happened is that after deleting the account (online) I went back to my PC and all files from my desktop were deleted, all gone. And I couldn't even access the desktop itself, or even my computer (an error pop up message appeared saying something about the path not existing).

After resetting my PC to a previous timepoint I was able to restore some of my programs not all of them, but still all of my files which I kept on desktop were gone. I even tried some of the software for recovery, still nothing...

 

Unbelievable that such a thing could have happened!

 

I think what the issue was, is that I unintentionally linked my Desktop (when installing dropbox on my PC). I tried to unlink it later but failed to find a way to do it, this was the reason I decided to delete the account in the first place....

Re: How to restore deleted account

Mark
Super User II

They are unconnected events I'm afraid - Dropbox being cloised or disconnected does not do anything to a computer other than display a pop up asking you to log in to Dropbox. It does not, nor has it ever, deleted files on a computer or any connected device when accounts are closed. 


 


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Recovery of Acidentally deleted account and it deleted all files on computer

karinav
New member | Level 2

I’m a panicked university student, because I accidentally deleted my Dropbox account earlier yesterday (and along with, some very important files). Is there anyway I can recover my account and/or the deleted notes and files associated with it? 

I’m willing to pay any additional expense, if required. I’d greatly appreciate your help. 

Re: Recovery of Acidentally deleted account and it deleted all files on computer

Megan
Dropboxer
Hi @karinav, thanks for posting your question here.

Once you delete a Dropbox account, the files go along with it. 

Please keep in mind that once you've closed your account, there is no way for you or Dropbox to recover that account or content. 

If anything else comes up, you know where to find us.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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how do recover deleted account and files that got deleted with deletion of account

nathan7jules
New member | Level 2
how do you get back deleted account

Re: how do recover deleted account and files that got deleted with deletion of account

Rich
Super User II

@nathan7jules wrote:
how do you get back deleted account

Typically, you can't. Once an account has been deleted it's not possible to recover the account or the files that were within it.

 

The one exception to this is if you were a member of a business team, and the account was deleted within the last 7 days. In such a case, the team admin can restore your account and then convert it back to an individual account. The team admin only has 7 days from the date of deletion to restore an account.

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Top contributors to this post

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    Rich Super User II
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    nathan7jules New member | Level 2
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    Megan Dropboxer
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    karinav New member | Level 2
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    Mark Super User II
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