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I get an error when trying to change my email address. What can I do?

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I get an error when trying to change my email address. What can I do?

New member | Level 2

beste, bij het aanmaken van een account heb ik een bij het mailadreas een letter vergeten in te vullen, als ik deze wil aanpassen krijg ik telkens de melding dat mijn wachtwoord onjuist is, nu weet ik het ook niet meer zeker wat het is daar deze niet aanvaard wordt, wat kan ik doen om alsnog het mailadres of wachtwoord te wijzigen mvg

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Re: account

Dropboxer
Hey there @andreaslezeure - sorry to hear about this.
 
Could you please elaborate on what's not working for you? Would you mind sharing a screenshot of the problem or error you get so as to have a better understanding and send you the most appropriate next steps? 

Hallo daar @andreaslezeure - sorry om dit te horen.
 
Kun je alsjeblieft uitleggen wat niet werkt voor jou? Zou je het erg leuk vinden om een screenshot te delen van het probleem of de fout die je krijgt, zodat je een beter begrip hebt en je de meest geschikte volgende stappen kunt sturen?


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: account changing e-mail address

Explorer | Level 3

I have the same problem. I can not change my e-mailaddress. When I do I am asked to verify my address. When I click on the link en type in my new e-mailaddres with the correct password it says that the e-mailaddress of password is wrong.

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Re: I get an error when trying to change my email address. What can I do?

Dropboxer

Hi @Zirka; how are you today?

 

I'm sorry for the late reply here; if you're still having issues with this, could you try another browser and let me know how it goes? 

 

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: I get an error when trying to change my email address. What can I do?

Explorer | Level 3

Hi, I just tried it again. This time I received an e-mail and tried to verify it. It doesn't work. See picture. I used my new mailaddress and correct password.

dropbox1.jpg

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Re: I get an error when trying to change my email address. What can I do?

Dropboxer

Thanks for the update @Zirka; could you perhaps try doing this from a desktop device or from another browser and let us know the results? 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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