so according to this downgrading is canceling ???
You can imagine how I am more than a little confused, afterall, i tried that downgrade thing and can still it says i am logged in.... if i deleted it, i wouldnt be logged in would i? seems a little like incorrect if you ask me.....
Every min i try to deal with dropbox it becomes more and more evident... dropbox does not care
i want to KNOW that its deleted and i wont be getting charged anything anymore because last month they told me my random charge after not even logging into dropbox for an entire year... was an anual subscription... now i find out thats a monthly thing and i clearly didnt delete it all properly because getting charged again after another month passes by...
Yes. Downgrading and cancelling the subscription are the same thing.
I've also changed your user name as there is no need for inapprorpiate langauge on what is a public forum. Same with the other threads - there is no need to spam multiple threads (some three years old). One is more than enough.
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I have a small mobile business andin order to transfer files and allow some of the employees to work from home I've paid for Dropbox subscriptions for these individuals. Our arrangement has changed and I have a new work plan in place. I myself have a Dropbox subscription and would very much likel to keep it. However, I'd like to cancel the payments for the other subsriptions. How do I go about doing that? My card statements in no way differentiate one account from the other, and I cannot log into their accounts as they are their personal accounts to cancel the payments. I greatly anticipate your prompt responce.
You can use the charge lookup tool to identify each account:
You can then contact Support for assistance in cancelling them. The link is on the same article.
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For more info on available support options, see this article.
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