Referral sent to a friend marks as inelegible

[tnaeem786]

Hi

I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.

This does not make any sense, they set up the account on a different computer. So why is this marked as ineligible? Can someone please look into this for.

My email is <<removed to avoid spam>>

Regards, Tahir

[alainfromepsom]

I have been a dropbox user for many years but this is ny first adventure on the community!

I am a Trustee for a charity and the Trustees are looking for a place to save shared files.  I am proposing Dropbox (initillay as a basic account) and so referred them [personal information removed as per Community Guidelines] from my dropbox but it says we are inelligble for the extra 500G due to my setting it up on the same computer (even though 5 others will also be using it). 

I think that dropbox support need to deal with this but I cannot find a way to communciate to support as a basic user.  

Any help would be much appreciated

Thanks

[Lusil]

Hi @alainfromepsom, you've come to the right place.

I moved your post here, where other users have expressed a similar concern. 

However, to have a look into this a bit more in-depth with you, I've sent you a ticket. 

Whenever you get the chance, have a look at your inbox for my message. 

Thanks!

[khodbxuser]

How to fix Ineligible referral status that is false?

"This invite looks suspicious!

• This usually happens if you sign up for multiple accounts on the same computer"

[Lusil]

Hey @khodbxuser, thanks for posting your question on the Dropbox Community. 

You're right, the error you're getting may be due to the user you're trying to send the invite to is using the same network or device that you're connected to.

I'd like to help look into this with you, but we'd have to continue via email. 

Would it be alright if I reached out to you?

[khodbxuser]

Feel free to reach out to me via email to resolve this issue. Thank you

[Lusil]

Thanks, @khodbxuser. Just sent you one!

[Ranim Al-shakifi]

did the problem get fixed

i have to emails Ineligible 

[Walter]

Hey @Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!

I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:

One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.

If you feel this status is inaccurate double-check the email address of your recipient to try again.

[Ranim Al-shakifi]

i know but the email was new and was using a new computer and new wifi

still got Ineligible

[ktg]

How to fix Ineligible referral status that is false?