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Refund request

Refund request

yachahodge
Explorer | Level 4

I cancelled my account a few months back and I’ve been charged for the last two months $47.70. I was assured the issue was resolved in September but it has not.

12 Replies 12

Re: Refund request

Wendy8
Explorer | Level 4

Did you have a phone # to contact them directly ?? Apparently my "level" won't allow me to talk to anybody yet they just charged me $119 for a year service for something that is supposed to be "free" 

Re: Refund request

yachahodge
Explorer | Level 4
Unfortunately I don’t. I’ve been searching for a number for the last few hours. Do you?

Re: Refund request

Wendy8
Explorer | Level 4

Same here , I think it's because of my "level" which in my account says "Basic" but  "Basic" shouldn't cost me $119 ....it's supposed to be free . I think I'll put it out to see if anybody has a phone # ...

Re: Refund request

Hannah
Dropboxer
Hey @yachahodge and @Wendy8, thanks for reaching out to our Community.

Indeed, phone support is currently only available to our Business users.

Can I reach out to you both via email, so we can look into your requests together?

Cheers!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Refund request

Wendy8
Explorer | Level 4

I would appreciate that .

Re: Refund request

Hannah
Dropboxer
Sorry for the delay here @Wendy8, I just reached out to you, so make sure to check your emails!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Refund request

yachahodge
Explorer | Level 4
Look forward to hearing from you!

Re: Refund request

Hannah
Dropboxer
Just emailed you, @yachahodge. Will look forward to your response!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Please instruct how I can get a refund

yuno4884
New member | Level 2

I did not register to upgrade my account from personal/invidual to business, but I was charged 450 dollars on April 2nd. I have tried everything to downgrade and please instruct how I can get a refund to my account. Thank 

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    Rich Super User II
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    Emma29m New member | Level 2
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    yuno4884 New member | Level 2
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    Hannah Dropboxer
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