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We are getting unauthorized charges on our accounts

New member | Level 2
New member | Level 2

It seems that Dropbox is trying to charge unauthorized upgrades to our accounts. Check your bank statements

1 Accepted Solution

Accepted Solutions
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Re: Unauthorized charges

Dropboxer
Dropboxer
Hey there @Dst1feh
 
Due to account-specific info that’s necessary to investigate this, I was able to locate your request from my end and have passed your comments along to the member of my team reviewing this matter for you. When they have more info, they’ll get back to you as soon as possible via email. 
 
Thanks in advance for your patience and cooperation!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

3 Replies 3
Highlighted

Re: Unauthorized charges

Dropboxer
Dropboxer
Hey there @Dst1feh
 
Due to account-specific info that’s necessary to investigate this, I was able to locate your request from my end and have passed your comments along to the member of my team reviewing this matter for you. When they have more info, they’ll get back to you as soon as possible via email. 
 
Thanks in advance for your patience and cooperation!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: Unauthorized charges

New member | Level 2
New member | Level 2

I purchaced the monthly subscription from Dropbox and a few days later a seperate and unauthorized charge for the yearly plan appeared on my card. I have been trying to contact Dropbox multiple times, for weeks, about this and I STILL have not been helped. I am incredibly dissatisfied with this company that is proving to be so dishonest.

Highlighted

Re: Unauthorized charges

Dropboxer
Dropboxer

Hi there @JLopez1

I'd be more than happy to help - let's see what we can find!

In general, if you don't recognize a Dropbox charge on your credit card, you can look up for more details by visiting our credit card charge lookup tool

If you have any other questions, you can always get in touch with our Support team directly here and you can see the support options for your account in this article

Finally, if you have submitted a request to our team already, you can send me the seven digit ID of the ticket and I'd be more than happy to have a look at it for you. 

I hope this helps!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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