Finalizing taking forever

[BobF1]

Trying to upload a dng file that is about 90MB in size to my gallery - fter taking the 3 minutes indicated it has been 15 minutes with the screen saying 1 second left and "finalizing"...what is going on?

[Jay]

Hi @BobF1, thanks for bringing this to our attention.

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Keep me updated with any progress!

[BobF1 · Accepted solution]

Thank you, actually, I did switch from Firefox to Safari and that worked...

[sjatkins]

Asking user to switch browsers is BS.   It should work in all browsers.

[rfugatti]

This problem has seriously gotten out of hand.

I can only upload via Firefox (not Safari) when I go through and clear my cache and history... then re-login... then its only the first file. Second file = back to never finalizing.

Quite a few folks have told me that they are done with Dropbox lately for this very reason. One good friend / colleague just decided its over with dropbox on a recent video project we were both working on while trying to share files. I too might be done. It sucks, because I have so much stuff uploaded and organized... it makes me ill to think of having to move elsewhere, but **bleep**... Dropbox you are famous for this crap at this point... why would you not address this issue?

My renewal is in August... although this site is barely usable now... if this issue hasn't been fixed by then I'm definitely gone

[Traderm93]

Hello,

For what it's worth... Just experienced the same issue with Firefox for large files. Dropbox works well in Firefox for small-medium sized files but for a few large zip files (compressed trading data - 970 MB, 1.5 GB), I am getting the prolonged "Finalizing..." problem. Per this thread, I tried in Chrome and it worked fine.

Kind regards,

Matt

[willc1]

Same problem. I shouldn't have to switch browsers. I use Firefox for a reason. Dropbox, please fix this issue.

[Juan G.21]

I am having the same problem now. It takes hours for a 5 minute upload to "finalize".

However, I just recently switched to Firefox because of Dropbox problems with Chrome!

So should I switch browsers yet again?

If I keep switching from browser to browser, will Dropbox eventually work correctly?

I don't think so. Instead I am going to switch to a new storage site. Easy decision.

[Demis J.1]

Hello,

How do you get DBox to work properly with firefox?  You mentioned private mode, extensions etc - what is the cause and how can you make FF work properly?  I don't want to have ot remember to switch browsers just for this task, as I run into this every week.

-- Demis

[Demis J.1]

Currently about 50% of the time it works, sometimes after 1 hr it's still "finalizing" and I have to Refresh and re-do the upload, after which it uploads fine.