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my account is hacked and i cant reset password,saying too many attempts

my account is hacked and i cant reset password,saying too many attempts

oktay50000
Explorer | Level 4

i cant reach anyone so i created a new account to post here

my hacked dropbox email is [personal information removed per the Community's Guidelines]

i have access to email but cant reset the dropbox pass

help

5 Replies 5

Re: my account is hacked and i cant reset password,saying too many attempts

oktay50000
Explorer | Level 4

where is support?????instead of deleting my email from my post you could answer me how to get my account back

Re: my account is hacked and i cant reset password,saying too many attempts

Rich
Super User II

@oktay50000 wrote:

where is support?????instead of deleting my email from my post you could answer me how to get my account back


Dropbox Support is only available on business days, and only they can assist with account related issues. They do not work on the weekends. I edited your post to remove your email address as it's against the community guidelines to post personal information.

Re: my account is hacked and i cant reset password,saying too many attempts

oktay50000
Explorer | Level 4

ok help me know please,can you send an email to my email to reset password since i cant do it website

Re: my account is hacked and i cant reset password,saying too many attempts

Rich
Super User II

@oktay50000 wrote:

ok help me know please,can you send an email to my email to reset password since i cant do it website


I don't work for Dropbox. I just volunteer here on the forums. You can try contacting Support directly, but as I said, they don't work weekends.

 

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Re: my account is hacked and i cant reset password,saying too many attempts

oktay50000
Explorer | Level 4

thanks worked

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