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Auto-sync of photos iPhone->MacBook not working

Explorer | Level 4

I have a Personal Dropbox Plus plan.

I'm running the latest version of MacOS Catalina and Dropbox destop app 102.4.431

In the past, when I plug my iPhone XR in the photos synced to my Dropbox folder. Now nothing happens. When I go to Preferences | Backups, there's no option to enable camera uploads:

Preference panePreference pane

I'm not a member of a team, as far as I can tell.

 

Any idea how I can re-enable autmatic syncing between phone and desktop?

 

Thanks

Seb

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Auto-sync of photos iPhone->MacBook not working

Dropboxer
Dropboxer

Hi there @Sebbo, thanks for reaching out to us here!

 

That is strange indeed, would you mind reinstalling the desktop app to see if that does the trick?

 

You can try just downloading and installing the latest version of the app from here first to see if that helps, before trying uninstalling the app and then reinstalling.

 

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

1 Reply 1
Highlighted

Re: Auto-sync of photos iPhone->MacBook not working

Dropboxer
Dropboxer

Hi there @Sebbo, thanks for reaching out to us here!

 

That is strange indeed, would you mind reinstalling the desktop app to see if that does the trick?

 

You can try just downloading and installing the latest version of the app from here first to see if that helps, before trying uninstalling the app and then reinstalling.

 

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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