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Can't open Illustrator file

New member | Level 2
New member | Level 2

I've got an Adobe Illustrator file on my dropbox, however when I click on it to open (assuming it would open in the illstrator app like my Photoshop files do for example) it just opens as an image, and also only downloads as a JPEG. Please help!

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Re: Can't open Illustrator file

Dropboxer
Dropboxer

Hey @madeleineb11, I'd be more than happy to help!

I'll just need a bit more info on this, such as:

  • How are you opening this file? Is it through the desktop app, the Dropbox folder, or the website?
  • What is it's file type as shown on the website?
  • Have you tried downloading the file from another browser or an incognito window? 

Any additional details and screenshots (without personal info) would also be very helpful. 

Thanks in advance!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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