Can't sync files to local

[YZ001]

Hi everyone, I installed the app for Windows, but couldn't sync the files to local (and vice versa), it used to work well, and it also works well on my laptop (both with Windows system). Thank you very much!

[Jay]

Hi @YZ001, thanks for contacting us!

Are you able to see files on the Dropbox site when logged into your account?

What is the current status of the desktop app? It would say this on the 'pausing syncing' area, however, since the cursor was on it, we can't see the original message.

This will help me assist further!

[YZ001]

Hi Jay, it's like this, thank you.

[Jay]

Thanks for the image. It looks like files are still syncing to your account. If you click the ^ arrow there, do you see a queue of files waiting to be synced?

[YZ001]

Thanks Jay, but it seems there doesn't have a lot of things..

[Jay]

Could you try these steps to fix the hardlinks on your account?

[YZ001]

Thank Jay..but still doesn't work

[Jay]

Are you running ESET antivirus on your device? Could you try installing the beta version of the Dropbox desktop application to see if this helps?

[YZ001]

I don't have special antivirus software, I download the beta version, and it bears the same problem, thank you..

[Daphne]

Thanks for trying that @YZ001!

Can you please try unlinking the app from your account, and doing a reinstall of the desktop app to see if that does the trick?

Let me know how it goes!