Getting a 403 Forbidden error in dropbox paper.

[Coakley]

Getting an error 403 when accessing Dropbox Paper

I submitted a ticket but have yet to hear back. My regular dropbox is working as intended.

[Jay]

Hi @Coakley, thanks for bringing this to our attention.

Is this for any Paper document, or the Paper site?

Do you have the ticket ID to locate it on the system?

This will help me to assist further!

[Coakley]

Hello! It is for any paper document. 

I do have a ticket: #16880280.

Thanks so much for checking in!

[Jay]

Thanks for the info, I can see that you're already in contact with a specialist, so they'll be able to investigate and assist from there on!

[Sarawut Burapapat]

Hello,

I've been having trouble logging into Dropbox Paper for more than three days on all devices, including Android tablets, phones, and web browsers (google, safari, Firefox). but my dropbox still can use regularly.

I investigate many options for desktop ; clear browsers' cache, use the different browsers, try private browsing mode, re-install and use new browser. But still not solve the problem.

I try to solve this issue on my android devices ; re-install paper and dropbox. But still not solve the problem.

Here is a screenshot of paper after logging in private web browser.

Here is a screenshot of paper after logging in new browser.

Here is a screenshot of paper after logging in.

Here is a video of my tablet's login process, https://youtube.com/shorts/1jK3jN8XG6M?feature=share

Each time I attempt to log in to my paper, the system emails me to let me know that I've added a new Android device to Dropbox Paper, but I'm unable to connect to it. 

Moreover, I used paper for myself and not shared to anyone but it contains crucial-important informations for my work.

I contact paper-support@dropbox.com but now they can't solve the problem.

Anyone, Please help assist me in finding a quick solution. Thank you in advance.

[Megan]

Hi @Sarawut Burapapat, thanks for posting here! 

Can I send you an email, in order for us to have a closer look into this?

Keep me posted!

[Sarawut Burapapat]

My email is [removed per the Dropbox Community Guidelines] as dropbox user.

Thank you.

[Nancy]

Sorry for jumping in, @Sarawut Burapapat. 

I just opened a ticket for you. When possible, please reply back to me, and we’ll check this further. 

Thanks!