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How can I restore a deleted folder?

New member | Level 2
New member | Level 2

I'm slightly new to dropbox and I accidently archived an entire much needed folder, where did it go? How can I get it back? 

1 Accepted Solution

Accepted Solutions
Highlighted

Re: archive

Dropboxer
Dropboxer
If you don’t locate the folder in question from the deleted files tab, as a next step, check your events page
 
Let me know how it goes, @recca380!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

10 Replies 10
Highlighted

Re: archive

Dropboxer
Dropboxer
 
To restore a deleted file or folder, you can do so by following the steps below:
  1. Sign in to dropbox.com.
  2. Click Files in the left sidebar.
  3. Click Deleted files in the left sidebar.
  4. Locate the deleted file or folder you want to recover, and click on the name.
  5. Click Restore.
For more info on this and relevant steps, check out this article
 
Let me know if you have any other questions! 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: archive

New member | Level 2
New member | Level 2

What do I do if it's not there?

Highlighted

Re: archive

Dropboxer
Dropboxer
If you don’t locate the folder in question from the deleted files tab, as a next step, check your events page
 
Let me know how it goes, @recca380!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: archive

New member | Level 2
New member | Level 2

I was able to retrieve my folder! Thank You! Thank You! Thank You!!!

Highlighted

Re: archive

Dropboxer
Dropboxer
No problem, @recca380! If you have any other questions, don’t hesitate to get back to us. 
 
In the meantime, have a wonderful day ahead! 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: archive

New member | Level 2
New member | Level 2

How we recover my deleted folder if i select restore but this error popup

General
Oops! An error occurred. Please try again later.
 
We were unable to fetch deleted file details.
Highlighted

Re: How can I restore a deleted folder?

New member | Level 2
New member | Level 2
General Folder if i restored this error popup
Oops! An error occurred. Please try again later.
 
CancelRestore
We were unable to fetch deleted file details.
Highlighted

Re: How can I restore a deleted folder?

Dropboxer
Dropboxer

Hey @Fazal, thanks for nudging us on this thread, and sorry to hear that you're having trouble restoring a folder. 

Have you by any chance tried restoring the deleted items from another browser or an incognito window? 

What about after clearing you browser's cache, and making sure that you're not running any third party browser extensions or plugins?

Let me know of any updates!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: archive

New member | Level 2
New member | Level 2

If the folder is found on the events page, how to restore it? Because there is no Restore button on the events page. Thanks

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