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Lost a file and need to retrieve it

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Lost a file and need to retrieve it

New member | Level 2

Lost file today that was saved in Dropbox. Current file shows blank- nothing. Need help in retrieving doc and hope you can restore. I have a lot of time and effort in this and don't want to start alll over again.

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Re: Lost a file and need to retrieve it

Dropboxer

Hi @tom turner 1221; welcome to our Community!

 

I'm sorry to ask, but could you clarify what you mean the file is blank and how you uploaded it to your account in the first place? Are you accessing it from our website?

 

If so, could you try clearing your browser's cache or another browser to see if that improves matters?

 

Keep me posted, Tom. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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