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This morning for some reason all the Smart Sync icons in finder windows have disappeared. Syncing is still functional, but the icons are gone. I've restarted, re-installed the app, toggled "enable Finder integration" on and off, all with no result.
Any ideas?
Okay I just relaunched the Finder and all my icons appeared again. I don't think the issue is DropBox... the issue is with Finder. Sometimes toggling the view at the top of the window works (icons / list / columns)... it seems as though Finder needs 'refreshing' to see the icons.
Sorry to hear that, @alderking.
Initially, could you also please ensure that you're looking at the correct path of the Dropbox folder by clicking on the Dropbox icon next to your desktop's clock and then selecting the folder icon that appears on the Notifications menu?
Could you also send me a screenshot of what your Dropbox icon shows when you hover over it? Does it read that it's up to date?
Thanks in advance!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Initially, could you also please ensure that you're looking at the correct path of the Dropbox folder by clicking on the Dropbox icon next to your desktop's clock and then selecting the folder icon that appears on the Notifications menu?
Path is correct.
Could you also send me a screenshot of what your Dropbox icon shows when you hover over it? Does it read that it's up to date?
Dropbox says it is up to date (see above) and shows the current version (I downloaded and reinstalled the current stable release just to be sure, but still no icons....)
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Went through all the steps as instructed -- no change. (There were no extra instances of Dropbox running in Activity Monitor).
To be clear, Dropbox IS syncing -- it just isn't displaying any icons in finder windows, so I don't know what has synced and what hasn't.
Yes, let's please move this to email if you would be so kind.
Thanks for confirming this, @alderking!
I've sent you an email to the email address that's connected to your Forum profile, so please check your inbox for my latest message.
Cheers!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
I am experiencing the same issue, and have tried the steps in this post and others, including restarting in safe mode and installing only Dropbox to ensure no conflicting apps. Still does not work. Thanks for your help.
-John
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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The suggested tips on closing down Dropbox and re-starting worked for me. Thank you!
How about sharing the solution with the rest of us? Isn't that the point of a forum? Why only email the solution to the person asking?
Hi there!
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