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My files have been affected by a virus, how can I restore them?

bilal4 New member | Level 2
New member | Level 2

Hello My all dropbox files have been crushed because of virus. The files are really important and I want them back but I couldn't recover them. Kindly help to recover those files. 

1 Reply 1

Re: My files have been affected by a virus, how can I restore them?

Dropboxer
Dropboxer

Hi there @bilal4, hope you're doing well today!

I'm sorry to hear about your situation, I'll be more than happy to help. 

Our Support team should be able to assist you with rolling back your account to just before the virus affected the files.

I've reached out to the email address associated with your Community profile, please just check your inbox when you have a moment and I'll get you in touch with our restoration specialists.

Let me know if I can help with anything else!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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