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None of my files are local (on hard drive) despite correct settings

None of my files are local (on hard drive) despite correct settings

LSJ22
New member | Level 2

In the Sync panel under Dropbox Preferences, I have the "Save Hard Drive Space Automatically" clicked off, and I have chosen the "Local" option for "Files added on web default."   Despite this, when trying to access the folders/files that are supposed to be on my hard drive when I am offline, I get the "Failed to download [file name] - Drobbox is having trouble connecting" message.  I have 4 other PC/Windows 10 machines and have never had this problem.  This is happening on a new PC. 

1 Accepted Solution

Accepted Solutions

Re: None of my files are local (on hard drive) despite correct settings

Rich
Super User II

@LSJ22 wrote:

Despite this, when trying to access the folders/files that are supposed to be on my hard drive when I am offline, I get the "Failed to download [file name] - Drobbox is having trouble connecting" message.


Those settings only affect new files that haven't yet synced. If your existing files were already marked as Online-only, then after changing those settings, you need to right-click your files or folders, set them back to Local and allow them time to sync.

View solution in original post

2 Replies 2

Re: None of my files are local (on hard drive) despite correct settings

Rich
Super User II

@LSJ22 wrote:

Despite this, when trying to access the folders/files that are supposed to be on my hard drive when I am offline, I get the "Failed to download [file name] - Drobbox is having trouble connecting" message.


Those settings only affect new files that haven't yet synced. If your existing files were already marked as Online-only, then after changing those settings, you need to right-click your files or folders, set them back to Local and allow them time to sync.

View solution in original post

Re: None of my files are local (on hard drive) despite correct settings

LSJ22
New member | Level 2

This solved my problem.  Thanks so much.!

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