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Terrible Windows Explorer Performance - Click slow, stutters

Terrible Windows Explorer Performance - Click slow, stutters

Jim G.24
Explorer | Level 4

Not sure when this started happening, but we've been paid Dropbox users for years.  The new issues may be a deal killer.  Clicking on a file or folder to rename takes SECONDS.  It's almost like Explorer is "stuttering".  This is on i5 10th Gen and Ryzen R5 machines -- new stuff.  Once we kill Dropbox, performance is great.  We love Dropbox, but this really is a problem!

7 Replies 7

Re: Terrible Windows Explorer Performance - Click slow, stutters

Lusil
Dropboxer

Hi there @Jim G.24, let's see what we can do. 

 

Are you having the same issue when you try to open or rename an item directly from the desktop app?

 

Could you also try temporarily closing or disable any third party app, like a security or antivirus software, that could be affecting this?

 

Give them a shot and let me know how it goes, thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Terrible Windows Explorer Performance - Click slow, stutters

Jim G.24
Explorer | Level 4

Issue only present when using via Desktop app in Windows.  I can't disable McAfee ENS as it's corporate controlled policy.  The issue was present before on my machines, so a recent build in the last few months must be the cause or changes made by a recent build.

Re: Terrible Windows Explorer Performance - Click slow, stutters

Lusil
Dropboxer
Could you try out these steps and let me know if they do the trick?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Terrible Windows Explorer Performance - Click slow, stutters

Jim G.24
Explorer | Level 4

Just tried that and will monitor.  What does repairing the hard links actuall do?  Thanks

Re: Terrible Windows Explorer Performance - Click slow, stutters

Lusil
Dropboxer
OS permissions can prevent files from being viewed or edited by unauthorized logins, although they can be restored manually through a fairly simple process.

As such, sometimes these steps can help when syncing becomes stuck.
 

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Terrible Windows Explorer Performance - Click slow, stutters

Jim G.24
Explorer | Level 4

That did not resolve the issue.  Still "flickering" as we try to access, rename or do anything else to files.  Again, as soon as we exit Dropbox, the problem goes away.

Re: Terrible Windows Explorer Performance - Click slow, stutters

Lusil
Dropboxer
Sorry to hear that, @Jim G.24 - thanks for trying that out though!

Could you check your Support options to contacting our team, as they'll be able to have a better look into this for you?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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