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Urgent: external storage and how to restore missing folders and files

Urgent: external storage and how to restore missing folders and files

New member | Level 2

Hi everyone,

 

I recently re-installed Dropbox on an external SSD hard drive due to a size limitation of my laptop hard drive. This Saturday afternoon, I unplugged the SSD and this caused Dropbox to delete folders and files. I since came across this post (https:confused face:/www.dropboxforum.com/t5/Dropbox-files-folders/Best-Practices-For-Syncing-To-External-HDD/td-p/...), which recommends against using an external drive for Dropbox.  

 

What's the best way to restore all folders and files? I really appreciate your help!

1 Accepted Solution

Accepted Solutions

Re: Urgent: external storage and how to restore missing folders and files

Super Collaborator | Level 20

You just made me recall, can you vote my idea here up?

Благодаря! :winking face:

View solution in original post

8 Replies 8

Re: Urgent: external storage and how to restore missing folders and files

Super Collaborator | Level 20

Hi @HYPrep,

Storing on external storage isn't a problem on itself. Dangerous is to let Dropbox folder (or part of it, where possible - depends on your OS) without actual place, as in your case. In such situation Dropbox application "thinks" you have removed your files and, of course, syncs this action (the removal). There is such risk while using external storage; that's why the usage is discouraged.

Your files should be still in your "deleted files". :winking face: Check there and restore.

Good luck.

Re: Urgent: external storage and how to restore missing folders and files

New member | Level 2

Thank you, @

 

 

 

 

Re: Urgent: external storage and how to restore missing folders and files

Super Collaborator | Level 20

Hi again @HYPrep,

1. What about "Rewind Dropbox" feature? Get in yours "All files" and try the rewind:

изображение.png

 

2. Hm... I'm not sure what exactly you mean "". Anyway... There isn't a specific settings affecting that, unfortunately.


@HYPrep wrote:
...

While your SSD is still connected, you don't have any problems. Just keep it connected whenever you are running Dropbox. If you need to unplug it for some reason (maintenance for example), this could be performed either while your computer is off or while Dropbox application got quit. Make sure Dropbox application can't get run in any way while the disk is disconnected!

Hope this sheds additional light. :winking face:

Re: Urgent: external storage and how to restore missing folders and files

New member | Level 2

Hi @

 

 

 

Re: Urgent: external storage and how to restore missing folders and files

Super Collaborator | Level 20

Yes, of course. You can use "Rewind" for every one folder and/or "Version history" for every one file. :winking face:

You should ask some dropboxer why is that "greyed out", if you want.

Re: Urgent: external storage and how to restore missing folders and files

New member | Level 2

@

 

Re: Urgent: external storage and how to restore missing folders and files

Super Collaborator | Level 20

You just made me recall, can you vote my idea here up?

Благодаря! :winking face:

View solution in original post

Re: Urgent: external storage and how to restore missing folders and files

New member | Level 2

@

 

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