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Videos not uploading

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Videos not uploading

New member | Level 2

I went away for a week.  Came back all my photos uploaded into the Camera Upload folder as normal but none of my videos have uploaded at all.

 

Any idea why?

 

1 Accepted Solution

Accepted Solutions
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Re: Videos not uploading

Dropboxer

No worries, glad to hear that this helped. Let me know if you need any further assistance.

 

 

 

Enjoy the remainder of your week!

 

 


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

3 Replies 3
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Re: Videos not uploading

Dropboxer

Hi @kevin f.1, thanks for posting today!

 

I'm sorry to hear about this. Could you check if the mobile app is enabled for video uploads in the settings?

 

Could you attach a screenshot showing the camera upload settings on your device?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Videos not uploading

New member | Level 2

thank you.  I went to the Dropbox app on the phone and camera uploads and the video uploads were turned off. 

 

No idea how that happened as it did upload videos before i went away.

 

 

Highlighted

Re: Videos not uploading

Dropboxer

No worries, glad to hear that this helped. Let me know if you need any further assistance.

 

 

 

Enjoy the remainder of your week!

 

 


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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