Videos not uploading

kevin f.1 · ‎09-24-2020

I went away for a week. Came back all my photos uploaded into the Camera Upload folder as normal but none of my videos have uploaded at all.

Any idea why?

Jay · ‎09-24-2020

No worries, glad to hear that this helped. Let me know if you need any further assistance.

Enjoy the remainder of your week!

Jay
Community Moderator @ Dropbox
dropbox.com/support

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View solution in original post

Jay · ‎09-24-2020

Hi @kevin f.1, thanks for posting today!

I'm sorry to hear about this. Could you check if the mobile app is enabled for video uploads in the settings?

Could you attach a screenshot showing the camera upload settings on your device?

Keep me posted!

Jay
Community Moderator @ Dropbox
dropbox.com/support

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kevin f.1 · ‎09-24-2020

thank you. I went to the Dropbox app on the phone and camera uploads and the video uploads were turned off.

No idea how that happened as it did upload videos before i went away.

Jay · ‎09-24-2020

No worries, glad to hear that this helped. Let me know if you need any further assistance.

Enjoy the remainder of your week!

Jay
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

Videos not uploading

Videos not uploading

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