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jpg files are supported but something went wrong

jpg files are supported but something went wrong

mahmood alsadi
Explorer | Level 3

i get this message    '" jpg files are supported but something went wrong "    and the photo  cannot be open 

so what should i do ??? 

 

3 Replies 3

Re: jpg files are supported but something went wrong

Megan
Dropboxer
Hey @mahmood alsadi, thanks for posting your question here. 

Do you mind trying to open your content using a different browser, and seeing what you find? 

If you could also let me know the size of the file you're trying to preview, that'd be wonderful. 

Thank you!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Missing files and "Something went wrong on our end" message

Maria Apostolova1
New member | Level 2

 

I just tried to open some old files and they are no longer there. When I use the desktop app, the folders are just empty. When I go online and click on a folder, I can see a blurred list of files that disappears immediately and then I get the message "Something went wrong on our end". This is very important and I can't believe that Dropbox doesn't have an online/phone support for the basic subscription. Please help.

Re: Missing files and "Something went wrong on our end" message

Megan
Dropboxer
Hey @Maria Apostolova1, let's see what we can find on this! 

As a first step, I suggest that you try to preview them, using a different browser. 

Can you also check your Events' page, to see what details you can find there? 

Let me know the results.

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Top contributors to this post

  • User avatar
    Megan Dropboxer
  • User avatar
    Maria Apostolova1 New member | Level 2
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