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Can't set up Dropbox on new computer

kathay New member | Level 2
New member | Level 2

I've installed the latest Dropbox app but when I 'click here to sign in and get started' the dropbox app says 'Set Up Dropbox' then minimizes itself and won't ever get to the sign-in screen.

1 Accepted Solution

Accepted Solutions

Re: Can't set up Dropbox on new computer

Dropboxer
Dropboxer
Could you check if you have the latest Windows updates for your machine to ensure there are no issues stemming from there?

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

7 Replies 7

Re: Can't set up Dropbox on new computer

Dropboxer
Dropboxer
Hi there, do you have any antivirus or security software that could be closing the app?
 
If so, could you try temporarily disabling it to see if this helps?
 
If not, try an advanced reinstall of the app and let me know how it goes!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Can't set up Dropbox on new computer

kathay New member | Level 2
New member | Level 2

I've just got the standard Windows Firewall and Virus Checker. Even when I turn those off, it doesn't make a difference.

I've tried the advanced reinstall but it just gets to the same place and stops.

Re: Can't set up Dropbox on new computer

Dropboxer
Dropboxer

Could you check the devices page to see how many active devices you have on your Dropbox account?


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Can't set up Dropbox on new computer

kathay New member | Level 2
New member | Level 2

Yes, I have two. Neither of them is the one I'm trying to set up today.

Re: Can't set up Dropbox on new computer

Dropboxer
Dropboxer
Could you check if you have the latest Windows updates for your machine to ensure there are no issues stemming from there?

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Re: Can't set up Dropbox on new computer

kathay New member | Level 2
New member | Level 2

That worked! Yay.

Re: Can't set up Dropbox on new computer

Dropboxer
Dropboxer

Glad to hear that this resolved the issue! Enjoy the remainder of your week.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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