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Can't set up Dropbox on new computer

Can't set up Dropbox on new computer

kathay
New member | Level 2

I've installed the latest Dropbox app but when I 'click here to sign in and get started' the dropbox app says 'Set Up Dropbox' then minimizes itself and won't ever get to the sign-in screen.

1 Accepted Solution

Accepted Solutions

Re: Can't set up Dropbox on new computer

Jay
Dropboxer
Could you check if you have the latest Windows updates for your machine to ensure there are no issues stemming from there?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

7 Replies 7

Re: Can't set up Dropbox on new computer

Jay
Dropboxer
Hi there, do you have any antivirus or security software that could be closing the app?
 
If so, could you try temporarily disabling it to see if this helps?
 
If not, try an advanced reinstall of the app and let me know how it goes!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Can't set up Dropbox on new computer

kathay
New member | Level 2

I've just got the standard Windows Firewall and Virus Checker. Even when I turn those off, it doesn't make a difference.

I've tried the advanced reinstall but it just gets to the same place and stops.

Re: Can't set up Dropbox on new computer

Jay
Dropboxer

Could you check the devices page to see how many active devices you have on your Dropbox account?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Can't set up Dropbox on new computer

kathay
New member | Level 2

Yes, I have two. Neither of them is the one I'm trying to set up today.

Re: Can't set up Dropbox on new computer

Jay
Dropboxer
Could you check if you have the latest Windows updates for your machine to ensure there are no issues stemming from there?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Can't set up Dropbox on new computer

kathay
New member | Level 2

That worked! Yay.

Re: Can't set up Dropbox on new computer

Jay
Dropboxer

Glad to hear that this resolved the issue! Enjoy the remainder of your week. 🙂


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Top contributors to this post

  • User avatar
    Jay Dropboxer
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    kathay New member | Level 2
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