Can't set up Dropbox on new computer

[kathay]

I've installed the latest Dropbox app but when I 'click here to sign in and get started' the dropbox app says 'Set Up Dropbox' then minimizes itself and won't ever get to the sign-in screen.

[Jay]

Hi there, do you have any antivirus or security software that could be closing the app?

If so, could you try temporarily disabling it to see if this helps?

If not, try an advanced reinstall of the app and let me know how it goes!

[kathay]

I've just got the standard Windows Firewall and Virus Checker. Even when I turn those off, it doesn't make a difference.

I've tried the advanced reinstall but it just gets to the same place and stops.

[Jay]

Could you check the devices page to see how many active devices you have on your Dropbox account?

[kathay]

Yes, I have two. Neither of them is the one I'm trying to set up today.

[Jay · Accepted solution]

Could you check if you have the latest Windows updates for your machine to ensure there are no issues stemming from there?

[kathay]

That worked! Yay.

[Jay]

Glad to hear that this resolved the issue! Enjoy the remainder of your week. 🙂