Double Notification Settings - New MacOS Mojave 10.14

DB-LifeHack5000 · ‎09-29-2018

I just setup dropbox on a new mac running the latest MacOS Majave 10.14.

Under the Mac Notification Settings, i see two seperate options to change how i want the dropbox notification settings to appear.

Please see attached.

Jay · ‎12-10-2018

Hi everyone, I have an update for you!

This is now considered to be expected behavior in the latest version of the Dropbox desktop application. It allows you to have settings for two different type of notification styles for Dropbox.

You can allow Alerts, which are persistent notifications for critical updates from the Dropbox desktop app, and Banners, which are quick notifications about updates to Dropbox files etc.

While I can’t speak for Chrome, or any other apps that have two notifications in that tab, I imagine it’ll be for the same purpose, though you can check with them for more info.

Hopefully this should clarify matters for you all!

Jay
Community Moderator @ Dropbox
dropbox.com/support

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View solution in original post

Jay · ‎10-01-2018

That is rather peculiar! Perhaps a remnant from the upgrade to Mojave?

Could you try rebooting the machine completely to see if this helps? Otherwise, try uninstalling the app and then re-installing it.

Jay
Community Moderator @ Dropbox
dropbox.com/support

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yousefali2020 · ‎10-01-2018

@DB-LifeHack5000 wrote:
I just setup dropbox on a new mac running the latest MacOS Majave 10.14.
Under the Mac Notification Settings, i see two seperate options to change how i want the dropbox notification settings to appear.

Please see attached.

Re-installing Dropbox App fixed the problem for me on macOS.

DB-LifeHack5000 · ‎10-01-2018

After uninstalling, restarting system, installing, restarting system i am still getting double notification options in the system settings...

DB-LifeHack5000 · ‎10-01-2018

Do you have any other ideas on what is causing this issue?

Jay · ‎10-02-2018

Try doing an advanced reinstall since this will remove all settings related to Dropbox on your machine.

Jay
Community Moderator @ Dropbox
dropbox.com/support

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alejandropg · ‎10-11-2018

Same problem after advanced reinstall.

When you reinstall Dropbox you get two entries in the notification center. One with "Alerts" and the other with "Banners".

Jay · ‎10-11-2018

Just to check, did you reboot your machine between uninstalling and reinstalling the app?

If not, could you try that again to see if this clears the notification option.

Jay
Community Moderator @ Dropbox
dropbox.com/support

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Still stuck? Ask me a question!
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MasterDingo · ‎10-17-2018

i Have the same problem, tried the advanced reinstall, i think is a bug

Michael L.52 · ‎10-25-2018

I have the same issue on a brand-new Mac that came with Mojave installed, so I don't think it has to do with upgrade remnants. I also have the same with Google Chrome. In both cases, one is "alerts" and the other is "banners".

Double Notification Settings - New MacOS Mojave 10.14

Double Notification Settings - New MacOS Mojave 10.14

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Re: Double Notification Settings - New MacOS Mojave 10.14

Re: Double Notification Settings - New MacOS Mojave 10.14

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Re: Double Notification Settings - New MacOS Mojave 10.14

Re: Double Notification Settings - New MacOS Mojave 10.14

Re: Double Notification Settings - New MacOS Mojave 10.14

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