Dropbox app android won't upload till app is opened

[Paul K.11]

Hello,

With my samsung S9 running on android 8.0.0 my dropbox app only uploads the pictures when I open the app.

Before it was uploading always.

[Caffeine]

im using samsung note 10+.. i had the same problem.. when i changed power mode under battery menu.. my problem solved.. it starts upload at background

[ScottMB]

Same issue as everyone else. I have a Galaxy S9+, Android 10.

I'll notice that my camera photos haven't been synced in a while, then go to the app, flick OFF camera uploads, close the app, then open the app, flick it back on, and the uploads will continue as normal (until they stop again).

Since then I've followed every tip in this entire thread to no avail.

This has been an issue ever since I got my S9+, a year and a half ago. You'd think that after a few years the smart folks working at Dropbox could figure this issue out, since it seems to be an ongoing issue (just Google it)!

[Daphne]

Thanks for joining the topic here @ScottMB!

Can you let me know which version of the Dropbox app you have installed?

Also, would you mind sending along a screenshot of the camera upload settings in the mobile app?

Keep me posted!

[ScottMB]

Hi Daphne,

204.2.4

It looks like I solved the problem by unchecking 'only upload when charging' under 'background uploading'.

Now everything seems to be uploading as usual.

Shouldn't have been an issue, as I would leave my phone charging for hours, and nothing would upload. Maybe the app doesn't properly distinguish between charging vs not charging in some phone models...?