cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Reinstalling dropbox for Smart Sync

Reinstalling dropbox for Smart Sync

dfouni
New member | Level 2
Go to solution

Hello,

I have upgraded my account to pro to use Smart Sync. However when i click on the reinstall link, a window opens and then closes and nothing happens. 

Need help plz. I don't want to uninstall completely, lose my files on my PC and then reinstall and wait for sync.

tx

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Hey there @dfouni - how are you today?

Have you rebooted your computer after upgrading at all? 

Bear in mind that if you wish to re-install our software and don't want to re-download all of your files from the server, you need to choose the "Advanced" setup option during the installation process. Then you need to choose the parent folder of the existing Dropbox folder as the location for this new install.

Hope this hepls clear things up and thanks for using Dropbox. If there's anything else I can do for you, please let me know!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

View solution in original post

5 Replies 5

Walter
Dropbox Staff
Go to solution

Hey there @dfouni - how are you today?

Have you rebooted your computer after upgrading at all? 

Bear in mind that if you wish to re-install our software and don't want to re-download all of your files from the server, you need to choose the "Advanced" setup option during the installation process. Then you need to choose the parent folder of the existing Dropbox folder as the location for this new install.

Hope this hepls clear things up and thanks for using Dropbox. If there's anything else I can do for you, please let me know!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

KJStAug
New member | Level 2
Go to solution

I have the same problem as @dfouni had.  Since I can't reinstall from the preferences menu, can I safely uninstall from PC Control Panel and reinstall Dropbox, then download files from Dropbox online to my document files?

 

Walter
Dropbox Staff
Go to solution

Of yourse you do @KJStAug!

To do this, open the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager". Then please click on the "Processes" tab to see if there are any other processes associated with Dropbox that may be preventing Dropbox from being removed from your device. You may need to click "Show processes from all users" to check all processes.

Once you are viewing these processes, if you see any items that refer to Dropbox, or recognize any programs that you may have linked to Dropbox, please perform the following steps for each applicable process:

  • Click on the line that references the process to select it
  • Click on "End Process"

After you've done so, please try to follow the normal uninstall instructions found on this page.

Once you've completed those, you can go ahead and install anew:

 http://www.dropbox.com/downloading

Let me know how this goes!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Pcs securities
New member | Level 2
Go to solution

EROR MESG ISCOMING

Walter
Dropbox Staff
Go to solution

Sorry I'm not following @Pcs securities   - could you elaborate or share a screenshot of what's troubling you?

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
  • User avatar
    Pcs securities New member | Level 2
  • User avatar
    KJStAug New member | Level 2
What do Dropbox user levels mean?