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Error about supported location

Error about supported location

Michalisba
Explorer | Level 3

Today for first time I got the following notification Screen Shot 2018-08-10 at 19.07.08.png

But this is akward since I never changed dropbox folder location. I'm using an external ntfs format HD and Mac OS 10.11.6 (el capitan).

 

Although I tried to relink the same folder it didn't let me. I removed and reinstall the app but got it again.

Any suggestions are welcomed, thank you.

1 Accepted Solution

Accepted Solutions

Re: Error about supported location

Mark
Super User II
Hi Michalisha

The issue is on Nov. 7, 2018, Dropbox has decided to end support for syncing to drives with certain uncommon file systems. The supported file systems are NTFS for Windows, HFS+ or APFS for Mac, and Ext4 for Linux.

We’ve updated our desktop requirements accordingly here: www.dropbox.com/help/3

A supported file system is required as Dropbox relies on extended attributes (X-attrs) to identify files in the Dropbox folder and keep them in sync. We will keep supporting only the most common file systems that support X-attrs, so we can ensure stability and a consistent experience.

If you received a notification, but are running one of the supported file systems, it's possible that you may have recently had a computer linked that was running an unsupported file system but have been since upgraded, or that computer is no longer being used.

Hope this helps to clarify matters!

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


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View solution in original post

4 Replies 4

Re: Error about supported location

Chris_J
Super User

Hello Michalisha

Thanks for reaching out to us.  See this Help Center Article https://www.dropbox.com/help/desktop-web/move-dropbox-folder

 

 


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Re: Error about supported location

Mark
Super User II
Hi Michalisha

The issue is on Nov. 7, 2018, Dropbox has decided to end support for syncing to drives with certain uncommon file systems. The supported file systems are NTFS for Windows, HFS+ or APFS for Mac, and Ext4 for Linux.

We’ve updated our desktop requirements accordingly here: www.dropbox.com/help/3

A supported file system is required as Dropbox relies on extended attributes (X-attrs) to identify files in the Dropbox folder and keep them in sync. We will keep supporting only the most common file systems that support X-attrs, so we can ensure stability and a consistent experience.

If you received a notification, but are running one of the supported file systems, it's possible that you may have recently had a computer linked that was running an unsupported file system but have been since upgraded, or that computer is no longer being used.

Hope this helps to clarify matters!

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Error about supported location

Eric S.18
New member | Level 2

Well, this breaks dropbox for me.  Guess I need to start looking for another service.

Re: Error about supported location

Mark
Super User II
Update:

Just to keep everything in one space all discussions around this are taking place over at https://www.dropboxforum.com/t5/Syncing-and-uploads/Dropbox-client-warns-me-that-it-ll-stop-syncing-...

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Who's talking

Top contributors to this post

  • User avatar
    Mark Super User II
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    Eric S.18 New member | Level 2
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    Chris_J Super User
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