Forum Discussion

Michalisba's avatar
Michalisba
Explorer | Level 3
8 years ago
Solved

Error about supported location

Today for first time I got the following notification But this is akward since I never changed dropbox folder location. I'm using an external ntfs format HD and Mac OS 10.11.6 (el capitan).   ...
desktop
Error Messages
Mac
Setting up the apps
  • Mark's avatar
    Mark
    8 years ago
    Hi Michalisha

    The issue is on Nov. 7, 2018, Dropbox has decided to end support for syncing to drives with certain uncommon file systems. The supported file systems are NTFS for Windows, HFS+ or APFS for Mac, and Ext4 for Linux.

    We’ve updated our desktop requirements accordingly here: www.dropbox.com/help/3

    A supported file system is required as Dropbox relies on extended attributes (X-attrs) to identify files in the Dropbox folder and keep them in sync. We will keep supporting only the most common file systems that support X-attrs, so we can ensure stability and a consistent experience.

    If you received a notification, but are running one of the supported file systems, it's possible that you may have recently had a computer linked that was running an unsupported file system but have been since upgraded, or that computer is no longer being used.

    Hope this helps to clarify matters!
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 years ago
    Hi Michalisha

    The issue is on Nov. 7, 2018, Dropbox has decided to end support for syncing to drives with certain uncommon file systems. The supported file systems are NTFS for Windows, HFS+ or APFS for Mac, and Ext4 for Linux.

    We’ve updated our desktop requirements accordingly here: www.dropbox.com/help/3

    A supported file system is required as Dropbox relies on extended attributes (X-attrs) to identify files in the Dropbox folder and keep them in sync. We will keep supporting only the most common file systems that support X-attrs, so we can ensure stability and a consistent experience.

    If you received a notification, but are running one of the supported file systems, it's possible that you may have recently had a computer linked that was running an unsupported file system but have been since upgraded, or that computer is no longer being used.

    Hope this helps to clarify matters!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions