My Dropbox has been stuck syncing the exact same number of files for several days. There is no problem with my Internet connection and I have tried quitting/restarting/unlinking the app many times. What is showing on the Dropbox website is correct but what is showing on the app/on my computer is out of date. I use it every day for work and am desperate to fix the problem ASAP.
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Thanks for your help, Lusil, but I think we should leave this here now. I hadn't realised the process would take this long to move to the first stage of someone getting in touch who can actually help/give advice. Unfortunately I don't have that sort of time at my disposal to resolve the issue so you can close the ticket now. My business requirements mean this is a really urgent enquiry, not something that can take four days without an engineer even getting in touch yet. Thanks again for your help.
In the end I found an online solution that meant me having to back up my Dropbox data on an external hard drive as a safety, then unlinking my computer from Dropbox (again), quitting the Dropbox application on my computer (again), then deleting everything related to Dropbox from my Mac (data/application/cache/hidden files etc...) and then starting again from scratch. The crucial two elements seem to have been deleting the Dropbox data on my computer as well as going into the Mac Terminal application and entering a command to show all hidden files. There is a hidden .dropbox file that needed deleting (amongst others buried elsewhere in the system).
I then relinked the computer with my Dropbox account - effectively treating it as if it's a brand new computer with no history of my Dropbox account anywhere to be found on it. The sync seems to be working now - it certainly isn't stuck at the same point as before - but not everything has finished syncing yet so I'll just have to wait and see...
Thanks again for your help and sorry you weren't able to resolve it for me this time.
Hi there @EdC30,
Thanks for reaching out to us about this. I'd be more than happy to help!
At first, awesome work on the initial troubleshooting - definitely narrows down our investigation.
Could you also check if there's a third party app, like a security app, that could be hindering the syncing process? Could you try temporarily disabling your antivirus? Maybe that will do the trick.
Let me know of any updates!
Thanks for your swift reply too, @EdC30!
I've sent you a ticket to the email address connected to your Community profile.
When you have the chance, please check your inbox for my latest message.
Looking forward to hearing back from you!
I've replied to your email, @EdC30.
Don't hesitate to get back to me there with any additional questions and we'll take it from there.
I'd be more than happy to! Let's see what we can do.
At first, could you please try reinstalling the latest stable version of the desktop app (83.4.152)?
You can do this by following the steps below:
Let me know if this helps!
Thanks for your swift reply.
I did exactly like you've asked.
The number of files stuck syncing decreased (from 196 to 21), but the folders marked with the blue syncing icon stayed the same. What is weirder is that when I enter some of these folders I see no files marked with the blue syncing icon, all green.
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