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Paid for upgrade through iOS app and got nothing

Paid for upgrade through iOS app and got nothing

Vanessa S.4
Explorer | Level 4

Last Wednesday:

 

1. In iOS app, selected Upgrade Account and selected “$9.99 a month.”

 

2. App charged me $99.99.

 

3. Dropbox account stayed at Basic.

 

Since Friday, been trying to find out what I can do to get my account set to Plus. But Dropbox claims it’s Apple’s issue and Apple’s troubleshooting says that I have to contact Dropbox. I have tickets open with both Apple and Dropbox, but neither have been answered.

 

In the meantime, I have run out of space for a client project.

 

Any tips for how I can get the upgrade I paid for?

1 Accepted Solution

Accepted Solutions

Re: Paid for upgrade through iOS app and got nothing

Maple
Dropboxer
Hi Vanessa,

Your account should be updated now. Sorry for the trouble and thanks for writing in!

------------------------------
iOS Engineer @ Dropbox

View solution in original post

7 Replies 7

Re: Paid for upgrade through iOS app and got nothing

Walter
Dropboxer

Hey @Vanessa S.4,

 

Thanks for letting us know about this. I would like to take a look into this.

 

Can you please respond here with the ticket ID so we can check on your case? 

 

Thanks in advance Vanessa. 

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Paid for upgrade through iOS app and got nothing

Vanessa S.4
Explorer | Level 4

Thank you!  The ticket number is 7264567.

Re: Paid for upgrade through iOS app and got nothing

Maple
Dropboxer
Hi Vanessa,

Can you try something for me? Go to the Dropbox iOS app, open the account tab (right most tab), and scroll down to Restore Purchases. Try tapping that (make sure you're still signed into the same Dropbox account you want to upgrade, and the same iTunes account you made the purchase on).

------------------------------
iOS Engineer @ Dropbox

Re: Paid for upgrade through iOS app and got nothing

Vanessa S.4
Explorer | Level 4

Thank you, Maple. I actually have tried that several times over the past week and I always get the iOS message "Purchases Restored," but my account continues to show "Dropbox Basic" with 2.2 GB of memory.

 

Just to confirm too, I have logged on to my Dropbox account through a web browser on my Windows laptop and it still shows I have a Basic Account too. I only have one account.

 

Just to be sure, I also just logged out of the Dropbox iOS app, logged back in, and clicked "Restore Purchases" again. Same result. I also tried to "Upgrade" account and again received the pop-up message that I am already subscribed to the upgrade.

Re: Paid for upgrade through iOS app and got nothing

Maple
Dropboxer
Hi Vanessa,

Your account should be updated now. Sorry for the trouble and thanks for writing in!

------------------------------
iOS Engineer @ Dropbox

Re: Paid for upgrade through iOS app and got nothing

Vanessa S.4
Explorer | Level 4

Thank you for all your help! :relieved:

Re: Paid for upgrade through iOS app and got nothing

Walter
Dropboxer

Hey @Vanessa S.4,

 

Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .

[This thread is now closed. If you experience further issues, feel free to get back in touch on the Dropbox Community, we'd be glad to follow-up. ]


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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  • User avatar
    Walter Dropboxer
  • User avatar
    Vanessa S.4 Explorer | Level 4
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    Maple Dropboxer
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