Re-installation Issue (Installation failed. The Dropbox failed to start)

[StrawberryMochi9]

Hi all,

Got my new gaming PC today and downloaded Dropbox Desktop in C: drive. Later realized I want the application on D drive. Tried to Cut and paste it to Ddrive, it failed halfway due to "ongoing tasks" (there were no ongoing tasks) so I was left with some files in C: drive and some files in D drive. I opted to delete the folders from both drives and wanted to reinstall the whole thing with the installer. 

First issue encountered, I was left with a dll extension in C: drive that can't be deleted due to "ongoing task" again (there was no ongoing task). Googled and checked Youtube for solution and found that I had to install a software called WiseForce to force delete the remaining extension. It worked; I was able to delete the last extension.

Now I tried to re-install Dropbox using the installer (both online and offline) and kept getting the error below.

Additional details:

I searched "This PC" for all "dropbox" related files and force deleted them using WiseForce application. I was left with only the installers but kept getting the error above.

Every time I ran the installer, I get new Dropbox folder in C: Drive with crash reports, which I then delete and remove from recycle bin.

Please help. Thanks in advance!

[Walter]

Hey @StrawberryMochi9, thanks for posting on our Community and happy Monday!

Can you please try an advanced reinstall and make sure to download and install the desktop app on your C drive this time?

Afterwards, you'll be able to move your Dropbox folder to another drive as outlined here.

Let me know how it goes!