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Re-installation Issue (Installation failed. The Dropbox failed to start)

Re-installation Issue (Installation failed. The Dropbox failed to start)

StrawberryMochi9
New member | Level 2

Hi all,

 

Got my new gaming PC today and downloaded Dropbox Desktop in C: drive. Later realized I want the application on D drive. Tried to Cut and paste it to Ddrive, it failed halfway due to "ongoing tasks" (there were no ongoing tasks) so I was left with some files in C: drive and some files in D drive. I opted to delete the folders from both drives and wanted to reinstall the whole thing with the installer. 

 

First issue encountered, I was left with a dll extension in C: drive that can't be deleted due to "ongoing task" again (there was no ongoing task). Googled and checked Youtube for solution and found that I had to install a software called WiseForce to force delete the remaining extension. It worked; I was able to delete the last extension.

 

Now I tried to re-install Dropbox using the installer (both online and offline) and kept getting the error below.

StrawberryMochi9_0-1622434698354.png

 

Additional details:

I searched "This PC" for all "dropbox" related files and force deleted them using WiseForce application. I was left with only the installers but kept getting the error above.

 

Every time I ran the installer, I get new Dropbox folder in C: Drive with crash reports, which I then delete and remove from recycle bin.

 

Please help. Thanks in advance!

 

1 Reply 1

Re: Re-installation Issue (Installation failed. The Dropbox failed to start)

Walter
Dropboxer
Hey @StrawberryMochi9, thanks for posting on our Community and happy Monday!

Can you please try an advanced reinstall and make sure to download and install the desktop app on your C drive this time?

Afterwards, you'll be able to move your Dropbox folder to another drive as outlined here.

Let me know how it goes!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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