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Unable to 'Save to Files' on iOS

Unable to 'Save to Files' on iOS

xkoh
New member | Level 2

Hey Dropbox Hive Mind, .

 

I've thus far been unsuccessful at trying to save a file to Dropbox on my iPhone. For example, when looking at a PDF (email attachment or a PDF in the iOS Notes App) or a photograph in Photos, I click the share button, navigate to "Save to Files" on the bottom row of icons, and then get to the following screen (see below) where Dropbox is greyed out. How do I fix this and get Dropbox to NOT be greyed out so that I can save files to Dropbox?

 

Thanks for the help!

 

2018-02-13 09.42.46.png

1 Accepted Solution

Accepted Solutions

Re: Unable to 'Save to Files' on iOS

Rich
Super User II
Go into the Files app first and make sure Dropbox is enabled. Once enabled, you can select it when saving files. If it's already enabled, disable and re-enable it.

View solution in original post

2 Replies 2

Re: Unable to 'Save to Files' on iOS

Rich
Super User II
Go into the Files app first and make sure Dropbox is enabled. Once enabled, you can select it when saving files. If it's already enabled, disable and re-enable it.

View solution in original post

Re: Unable to 'Save to Files' on iOS

xkoh
New member | Level 2
Awesome. This worked! Thank you.
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    xkoh New member | Level 2
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    Rich Super User II
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