Uploading scriv files not working

[Laurence2]

Hi,

I have scrivener files saved on my iCloud/files on my iPad. I have downloaded the Dropbox app but it does not allow me to upload them as they are greyed out when i go to select them.

Can someone help me please as i want to upload into scrivener but it says Dropbox is the only way to do this.

[Jane]

Hey @Laurence2, it’s my understanding that you’d like to save your files from the third-party application directly in your Dropbox account on your iPad; am I on the right track? If so, then you’ll need to connect the two applications from within the third-party app based on what I read on some resources I found on my end when I searched online for this inquiry. 

Hopefully this points you towards the right direction & please do let me know how my advice works for you or if you have misunderstood your request in any way. Enjoy the rest of your day until we talk again! 

[Laurence2]

Hi, no that doesn;t help.

I have scriv files on my ipad in my icloud drive. I have the dropbox app downloaded. When i am in the dropbox app and click upload and browse, the scriv files are greyed out and cannot be selected.

According to scrivener, i have to use dropbox to upload into scrivener.

Please resolve

[Jane]

Hey @Laurence2, to re-iterate my previous post, you’ll have to first activate the integration through the third-party app on your iPad (i.e. instead of uploading your files from within Dropbox). 

I hope that this helps you get going with the upload & please do let me know here in case you may have any additional Dropbox inquiries!

[Laurence2]

No, this doesn't help.

Dropbox will not integrate. It keeps syaing sign into Dropbox on the app which i do and thne nothing happens.

Is dropbox broken? I urgently need to upload into scrivener.

[Jane]

Sorry to hear that this wasn’t helpful to you @Laurence2 & apologies for the slight delay in getting back in touch with you. Let me submit your report to a team specialist, who’ll look into the issue you’re facing in more depth. In order to further assist you on the matter, I’ve made sure to reach out to you on my end via email, in order to investigate this discrepancy a bit more closely.

Whenever you find some spare time, please check your inbox for my email & I’ll make sure to promptly follow-up with you asap. I hope that this is- even slightly- helpful to you & I’ll be awaiting your next reply on our email correspondence. Thanks in advance!