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dropbox does not open web browser

dropbox does not open web browser

Marcos F.2
Explorer | Level 3

Dropbox will not do anything when I cling on brower icon

9 Replies 9

Re: dropbox does not open web browser

Jay
Dropboxer
Hi Marcos, could you try quitting the app completely, re-opening it, and trying again?

Is it possible that your browser might still be running in the background, but not working? You can check if there’s any running instances of Chrome, Safari etc by using Windows Task Manager, or the ‘Force Quit’ option on Macs.

If you find any, close them and try clicking the globe icon again.

Let me know how it goes!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: dropbox does not open web browser

Marcos F.2
Explorer | Level 3

hi, thanks for you reply. I'm using a mac.

have quited dropbox, restarted mac, shut down safary ort any browser, and reintstalled dropbox...

but still does not work.

Re: dropbox does not open web browser

Jay
Dropboxer

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: dropbox does not open web browser

Marcos F.2
Explorer | Level 3

Tried but did not work either.

Re: dropbox does not open web browser

Elixir
Super User

Hi Marcos, can you please use a different browser other than Safari? For example you may use/install Chrome or Firefox. In order to change the default browser, please go to system preferences > General > and there you will find default browser.  

Re: dropbox does not open web browser

Jay
Dropboxer

One last thing to check, are you using Mojave 10.14 Beta for Mac OS?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: dropbox does not open web browser

Marcos F.2
Explorer | Level 3

have tried the browser changing ...and did not work.

Yes, im using Mojave 10.14 Beta (18A336e)

 

Re: dropbox does not open web browser

Jay
Dropboxer
Well, that’d be the reason, the Dropbox desktop application isn’t yet compatible fully with the beta, so certain icons and other unexpected behavior might occur.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: dropbox does not open web browser

Marcos F.2
Explorer | Level 3

Understood. Thanks for your quik replies. Best.

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Top contributors to this post

  • User avatar
    Marcos F.2 Explorer | Level 3
  • User avatar
    Jay Dropboxer
  • User avatar
    Elixir Super User
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