"The download failed"

[sadiemaygj]

I am running a brand new Macbook pro on the latest OS. I have downloaded the installer file without issue, but when I run it, it says "the download failed" instantly. It retries every 10 seconds and fails. I have checked the FAQs and checked the security settings but there is no firewall or anti-malware software running. I have tried follwing the link to the offline downloader at https://www.dropbox.com/downloading?type=full but then the download does not start. If I click "restart download" I get a 404 file not found error in the browser.

I can't be the only person with this issue. I have both a personal and a business account on my user account, could this be causing an issue?

[helleskotta]

I had the same problem, but it seems to work with an offline file.

[Michido]

but the problem now is that you cannot download the offline installer....

[hughod]

Seems to be working now 🙂

[Michido]

yes! 🙂
cool !

[Gerard1]

doesn't work!  

cannot find the offline file page any more?

[Michido]

http://dropbox.com/download?full=1&plat=mac

[Gerard1]

It works with the downloaded file from the link! Thanks great.

[jdressler]

The links worked, thank you very much!

[Ed · Accepted solution]

Hi all

Thanks for your patience on this matter. This issue is now fixed.

[sadiemaygj]

Awesome thanks!