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unable to communicate with parent window

unable to communicate with parent window

Rose G.
New member | Level 1
 
16 Replies 16

Re: unable to communicate with parent window

Rose G.
New member | Level 1

Would someone let me know what this message is about? It shows up just now when I try to access any files in dropbox through web login.

Re: unable to communicate with parent window

Nate_C
Super User

What browser are you using? Do you have another browser that you could try with?

Re: unable to communicate with parent window

Gary M.28
New member | Level 1

Same problem and error message, "unable to communicate with parent window". All files and support help are locked and not accessible.

Please help.

<snip>

Re: unable to communicate with parent window

Nate_C
Super User

Hi Gary,

I removed your email so it won't get picked up by spam bots.  Are you trying to access the Dropbox website https://www.dropbox.com ?  Or is this error somewhere else?  What device are you using?

Re: unable to communicate with parent window

Ronald C.1
New member | Level 1

why does can't communicate with parent window come up when i try to open a file

Re: unable to communicate with parent window

thomas m.7
New member | Level 1

I am having the same issue that says dropbox can't communicate with parent company. Why is this coming up, and what can I do to get my files and pics back so I can use them?

Re: unable to communicate with parent window

Gary M.28
New member | Level 1

The problem, for my system, seems to be that Dropbox will not run or load completely with the version of Safari, 5.1.10 which I still use. But, it runs fine with Firefox 41.0.2.

 

Re: unable to communicate with parent window

Angel M.7
New member | Level 1

Same problem here. In the rare occasion I'm forced to use DB, I'd inevitably bump into a panoply of challenging and frustrating experiences that make me want to run as fast as I can.

Begs the questions:
What does that message even mean?
Why am I not given any options other than "Gift DB Pro" and "Sign out"?
Why do I not see any of my contents?

Confusing UX, scarce value.
Can't help but wonder who is still using this dinosaur DB given so many free and better alternatives?

Would appreciate any feedback on this issue.

Re: unable to communicate with parent window

Doug Y.1
New member | Level 2

Safari on iPhone is the browser, updated as well

Who's talking

Top contributors to this post

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    Karina Dropboxer
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    Neil D.7 New member | Level 1
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    Andy W.21 New member | Level 1
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    Sara M.8 New member | Level 1
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    Isam S.1 New member | Level 1
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