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My password expired and I didn’t have my email anymore, and other account issues.

My password expired and I didn’t have my email anymore, and other account issues.

Jose_Jimenez
Explorer | Level 4

Hello again! Man it was so hot today I don’t think I’ll sleep again tonite. 

 

Another thing I wanted to share and maybe the most important thing I want to say is that I tried to login to my account after a long time (you know why 😉), and my password expired. Normally you can reset it with an email that they send to your email like this 

https://help.dropbox.com/accounts-billing/settings-sign-in/expired-password 

but the email I had was closed, so I couldn’t get a new password and I thought I was doomed. But the Dropbox people were able to help me reset it because I knew my Dropbox password. This was so great!

 

Once I got in to my account, I changed my email address to my new one right off the bat. Here’s how 

https://help.dropbox.com/accounts-billing/settings-sign-in/change-email

 

I also changed my password to one that’s a little more tricky so no body can guess it. Here’s how

https://help.dropbox.com/accounts-billing/settings-sign-in/password-reset 

 

I recommend that you also verify your email address right away. Not sure what things you can’t do with out this, but might as well do it. Here’s how

https://help.dropbox.com/accounts-billing/settings-sign-in/verify-email 

 

By the way, if dropbox is sending you emails and you are not getting them, try checking the junk or spam folder in your email, and also add no-reply@dropbox.com to your email account contacts (this is in the link above too). 

 

When I logged in to my account all my files were missing. Like gone man. I was so upset because I had many pictures and music in there from the old days. I checked my email address in my account’s settings (here’s how https://help.dropbox.com/accounts-billing/settings-sign-in/account-settings) and it turns out I had logged in to the wrong account with a different email. I signed out and then signed in with the right email and I found my stuff all there. Whew!!!

 

Also, I have my own computer now, a Dell Latitude 5400 laptop (it kind of sucks), but until I got it, I had to use other computers. I guess Dropbox knows when you are not using your computer because they wanted to send me a code (they called it a one time security code and it was 6 numbers long) to my email to let me sign in. I didn’t have that email either so the Dropbox people helped me get in my account again. Those guys are way cool!

 

Anyway, I guess free dropboxes can’t email dropbox anymore, but I was able to send them a message from the can’t sign in to my account page at this internet address https://www.dropbox.com/support/sign-in-issues. One time they didn’t email me back, but I posted a message on facebook and those guys helped. Man I am using facebook now. Weird haha!

 

And to end this session, I’ll tell you about my other dropbox account that was deleted. While I was away on my long vacation 😉 I didn’t use my account for a long time. From what I understand you have to use your account at least one time a year. If you don’t, dropbox will send you emails that they will close your account. Well since I didn’t check my emails and didn’t sign in for more than one year, they closed my dropbox. They consider that an inactive account, and after they delete it there is no way to get it back or your files and stuff. Here’s more about this

https://help.dropbox.com/accounts-billing/settings-sign-in/email-about-inactive-account

 

I really hope all my comments will help people sometime. See you soon 🙂

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