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The sound on my video doesn't sync correctly

Level 2

I have .mov file I created in which the audio sync is correct on my computer (Mac). But when I upload the .mov file to my DropBox account, the audio is out of sync in the copy on DropBox.

How do I fix this?

Thank you!

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3 Replies

Re: Audio sync issue

Dropboxer
Hi there @criehl, could you please elaborate a bit on this so as to have a better understanding? For example:
  • How did you add the video to your Dropbox folder? From the website or the desktop app?
  • Are you previewing this on the website or using your Dropbox folder on your desktop?
  • Are you having this issue with only that video or others too?
  • If you added and/or are previewing the video through the Dropbox folder, could you please let me know what the Dropbox icon that’s next to your computer’s clock reads when you click it?
Thank you in advance! 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: The sound on my video doesn't sync correctly

Level 2

I figured it out.  The file on DropBox is fine: when I DOWNLOAD it, there are no sync issues. So it looks as though the problem is opening it from DropBox. The playback Codecs playing from the Web site mess up the sync. But as long as the file is fine, my co-collaborators will be able to download it.

 

Thanks for taking the time to reply.

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Re: The sound on my video doesn't sync correctly

Dropboxer
Thanks for writing back, @criehl
 
Hmm. thinking face Out of curiosity, do you experience this in all browsers available on your device, as well as incognito mode? Could you also ensure that you’re not running any browser extensions or plug-ins that could be hindering the process?
 
Let me know what you find!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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The sound on my video doesn't sync correctly
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