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blank login screen with dropbox app on windows 7 pc

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165 Comments
17 Kudos
Level 6

Re: Dropbox client on Windows 7 will not give login window

Actually, yes (as of today). Looks like beta build 21.3.18 works properly over a remote desktop connection.

 

NOTE: you will need a 32-bit colormap to make it work. When I try to connect with a 24-bit colormap, it drops to 16-bit, and then I get the same blank sign-on window. With a 32-bit colormap ("-a 32" if you're using the Linux rdesktop client), the sign-on window looks as I would expect with visible data entry fields.

 

You can find the download here:

https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-21-3-18/m-p/208009#M3718

 

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Dropboxer

Re: Dropbox client on Windows 7 will not give login window

Hello @jperkins

 

In general we advise installing the latest stable version on your machine - using the Beta may lead to issues since they are experimental versions of the app.

 

Regarding the issue, I would recommend to first try disabling your antivirus , configure your firewall and then go to www.dropbox.com/downloading to refresh the installation on your device.

 

If you keep experiencing issues, so that our support team can investigate more on this, please go to www.dropbox.com/support and submit a ticket request.

Once you do, please let us know here with the ticket ID so that we can help.

Thank you!

__________________________________________________________________________________________________


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Level 2

Blank Login Screen

Is there any solution for a blank login screen after a fresh install on a desktop PC?

Level 6

Re: Dropbox client on Windows 7 will not give login window

I understand the latest stable build is always recommended. If the stable build had worked for my situation, this thread would have never happened.

The 21.3.18 beta client does seem to provide a usable sign-in interface when connecting via a remote desktop connection. The current stable client (as of this writing) is incapable of this.
Super User II

Re: Dropbox client on Windows 7 will not give login window

Not sure if it will work, but, another thread has just said turning off Windows Firewall fixed it. Possibly worth a try?

 


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Level 6

Re: Dropbox client on Windows 7 will not give login window

Tried that before contacting Dropbox support (who were helpful after my ticket was closed and reopened). Wasn't enough to make the "stable" client work properly over remote desktop connection. It would work fine if the user were logged in at the console of the computer in question without any firewall tweaks...I would expect firewall issues to break the client no matter where the client was run.

Dropboxer

Re: Dropbox client on Windows 7 will not give login window

Hey @jperkins , 

 

Thanks for keeping us up to date with this - I located your ticket and an agent is working with you on this investigating the issue.

 

We appreciate your help and patience on this!

__________________________________________________________________________________________________


If you find my post helpful your Kudos  are appreciated!

 

If it answered your question, please mark White check mark Accept as Solution below so other users can find it quickly!  slightly smiling face  

Level 2

Re: Blank Login Screen

Try this. It just worked for me.

1. Login to Dropbox on the web. 

2. Look for the button/link to Download Dropbox onto your computer.

3. This will auto log you in

4. Press Enter a bunch of times and then close the Welcome to Dropbox window if it doesn't close for you.

5. Right-click the icon in the system tray (by the clock) and edit your preferences. 

 

 

Level 2

Re: Blank Login Screen

So it appears the login screen still has the menu boxes the screen is just blank... lol!

 

Install the software, launch the app.

 

Type your username hit TAB

Type your password hit TAB

Type your 2 factor code hit Enter a couple of times

 

That just worked for me.

 

Level 6

Re: Dropbox Setup Shows Blank screen

I get the same. I'm using Windows 7. Installation seems to go OK then get a "Set Up Dropbox" screen pop. Screen then gets 2 columns of numbers - possibly files sizes- then sticks.