"The download failed"

[sadiemaygj]

I am running a brand new Macbook pro on the latest OS. I have downloaded the installer file without issue, but when I run it, it says "the download failed" instantly. It retries every 10 seconds and fails. I have checked the FAQs and checked the security settings but there is no firewall or anti-malware software running. I have tried follwing the link to the offline downloader at https://www.dropbox.com/downloading?type=full but then the download does not start. If I click "restart download" I get a 404 file not found error in the browser.

I can't be the only person with this issue. I have both a personal and a business account on my user account, could this be causing an issue?

[teekoo]

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@sadiemaygj wrote:

I can't be the only person with this issue. I have both a personal and a business account on my user account, could this be causing an issue?

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I don't think so. I'm having the same issue with just one personal account.

[sadiemaygj]

Any ideas? It would be great if the offline installer link worked

[morpheusmorph]

I'm having the same problem. Nothing works. 

[deano]

Same. Just needed to do a clean install of Sierra and the one app that won't download for me is dropbox.

[caglan]

I have the same problem with a brand new macbook air early 2015. I have also tried it with my old computer (Macbook Pro mid 2010) by doing a clean reinstall and the same problem occurs.

[Ed · Accepted solution]

Hi all

Thanks for reporting it. Can you try using this URL instead? http://dropbox.com/downloading (without ?type=full)

[bas_kennis]

same issue. OS 10.12. New link doesnt work either. Download repeatedly fails.

[morpheusmorph]

jep, still fails for me too

[bas_kennis]

solved it! I was logged in into dropbox on another computer. Just had to sign out and i could install without any problem..