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blank login screen with new installed dropbox on new installed macOS high sierra

Helpful | Level 5

Hi all,

 

Join here today and my first question, since this is my first encountered problem after using dropbox so many years.

 

I fresh install macOS Sierra from recovery mode, new formated ssd, to my MacBook Air (mid 2011), and then upgrade to macOS high Sierra (10.13) immediately.

Then I download dropbox desktop app from dropbox.com and successfully installed, while the first running of the application, it pop up a blank "Set Up Dropbox" window, I cannot type anything to login as usual. So I cannot login my dropbox account nor sync file.

 

Captured screen below:

 

 

dropbox.png

 

 

I've try restart, re-install dropbox app, and restart my mac, nothing change.

Any idea how to solve this problem?

 

 

12 Replies

Re: blank login screen with new installed dropbox on new installed macOS high sierra

Super User

Hello, nicknick

What version of Dropbox Client are you using?  Try this one here https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-38-3-23/m-p/249102#M4403

 

if that doesn't work, then try the advice here. Very bizarre graphical glitch with such an easy fix.  It seems it was just an odd coincidence that it was the Dropbox folder and had nothing to do with the app itself. 

 

and let us know. Hopes this helps


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if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

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Re: blank login screen with new installed dropbox on new installed macOS high sierra

Helpful | Level 5

The default installed version for now is v37.4.29.

Yes I've tried beta v38.3.23, sorry to let you know it didn't work too. Same result.

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Re: blank login screen with new installed dropbox on new installed macOS high sierra

Super User

Okay, I edited my post and added an info that I found that may work


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if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

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Re: blank login screen with new installed dropbox on new installed macOS high sierra

Helpful | Level 5

Read the adviced link, it was about Finder window, however all my Finder windows work fine and the "Set Up Dropbox" is not a Finder window but a login page, so cannot apply to this case.

 

Appreciate your help anyway.

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Re: blank login screen with new installed dropbox on new installed macOS high sierra

Super User

You are correct.  I had reread it earlier and saw that.  I am reading the Help Center.  What about this article, do you think anything applies to you?

 

  https://www.dropbox.com/help/desktop-web/mac-permissions

https://www.dropbox.com/help/desktop-web/mac-osx-sierra-compatibility

 

I am just trying to help.


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

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Re: blank login screen with new installed dropbox on new installed macOS high sierra

Helpful | Level 5

Seems not related. I've read this two web page before I post this question here.

The iCloud Drive setting is unchecked and nothing change.

Dropbox didn't pop up to request additional premission.

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Re: blank login screen with new installed dropbox on new installed macOS high sierra

Super User

Sorry, I can't think of anything for you.  If you want to go ahead and get support from Dropbox itself, go to 

https://www.dropbox.com/support?ref=dropboxsupport

 

It will take some time for a response, but at least you can get it resolved.  Meanwhile, others experts might chime in here to help, I hope so as I can't think of anything else, Sorry

 


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

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Re: blank login screen with new installed dropbox on new installed macOS high sierra

Helpful | Level 5

Don't be sorry, you're so kind to help,

I will try to ask Dropbox support, thankyou.

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Re: blank login screen with new installed dropbox on new installed macOS high sierra

Super User

Thanks and I had to fix that link as it directed incorrectly to an older support page.  Make sure you click it recently as it now has email support.


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

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blank login screen with new installed dropbox on new installed macOS high sierra
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