Dropbox Integration with Zoom deprecated.

[Philip Wade]

I discovered after the fact that Dropbox has decided to end its integration with Zoom. Apparently this ended on 5th February 2024. My last Zoom meeting 8 February 2024 did not upload to Dropbox automatically as usual which led me to investigate with both Zoom and Dropbox. I was just informed of the decision on Dropbox Chat. Apparently, I was supposed to have received an email but I can't find one and don't delete such things.

I was advised to report the issue/complaint here. The solution offered was download and Re-upload to Dropbox which I know will work (because I used to do that years ago) but when I have multiple Zoom Sessions in one Day and there isn't time between meetings to do this this is a lot of extra work for something that prior to this change was automatic. I wonder how many others are affected by this and are just as mystified as I am? I may have to consider other options to Dropbox though need to investigate these. Thanks.

Update 15th February 2024: Given the growing interest in this post and issues it is causing I have now put forward it's reinstatement here: https://www.dropboxforum.com/t5/Dropbox-ideas/Please-reinstate-integration-with-Zoom/idi-p/751519#M8... 

Note: @Rich  a Super User II advise only one post and for others to LIKE and support it and comment otherwise it won't work. 

@Mark, @bblu2095, @BHappy, @Chriskynka, @marosner, @yw40, @Rockeye , @MovingMary , @nsrubio you have all been tagged in the 'NEW IDEA post link above so hopefully you will see this or the NEW IDEA post or both. Thank you. Philip Wade

[skmartin108]

I'm curious why you switched. I just reached out to Box yesterday and it sounds like they can do the same Zoom integration as Dropbox was offering. 

[Enzo-Garza]

The automatic Zoom -> Box feature was not supported at the time, which may have changed since I've left. 

I also needed to be able to give parent folder access to my team and not have permissions automatically affect other folders when adjusting subfolder permissions. This was impossible since Box uses a waterfall method that flows up and down.

For Example

Main Folder - All of my team has access to this folder

- Sub Folder A - same

- Sub Folder B - same

- Sub Folder C - I want to limit access to this folder

When using Box.com, if I removed access to Sub Folder C, it would remove the user from Sub Folder A and B as well, which was really silly. I reached out to customer support and there was nothing I could do to change this. 

From Box.com: 

If an individual is a collaborator on a parent folder, the access level is the same for all its subfolders. Changing the access level for any subfolder causes the individual's access level also to change for the parent folder and all its subfolders.

So, while the Zoom integration was very important to me, the sharing capabilities was also something that ultimately made me switch. 

[celebratemercy]

Hey Everyone, 

This depracation is very unfortunate. I hope it is resolved. In the meantime, zapier does have a simple integration to sync zoom  meetings to dropbox. 

If anyone wants help on this, let me know! 

 

[skmartin108]

Is it free or do you have to purchase one of the plans?

[Sam DBX · Accepted solution]

Hi everyone,

Thanks for your feedback regarding this.

The Zoom integration within Dropbox is active and working normally for all users.

If you’re having any issues accessing your Zoom recordings or the feature, let us know and we’re happy to help.

Thank you,

Sam

[bblu2095]

Can you clarify what you mean by the "Zoom integration within Dropbox"? Does this still include the feature where Zoom recordings saved to the cloud are automatically copied to Dropbox?

[skmartin108]

When I search for Zoom in the App Center it does not come up. Can you please let me know where to find it?

[Sam DBX]

Hi there @bblu2095, yes, you should still have access to all the features you had before, including setting up Dropbox as your save location for Zoom recordings.

[Philip Wade]

Thank you for listening @Sam DBX this is good news. 

However, I have done a test this morning and it did not work. It was a short 1 minute test with just me and in the past these have always been recorded in both Zoom and integrated to Dropbox with an email notification from both saying the recording is now available. I go the Zoom email immediately. No sign of one from Dropbox or the recording and this was at leat 1.5 hours ago now.

When I first identified the issue and reported it to Dropbox one of things I did was to disconnect and re-connect to see if that fixed (this was before I had discovered it had been deprecated). It was connected during the test and so wonder what your advice would be.

Thank you. Philip

[Philip Wade]

Thanks for this @celebratemercy I've been away for a week and now it looks like its been reinstated following my original posts and support from folk like you one here. It's very good to know of this alternative.