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Dropbox Passwords not working anywhere, in different ways

Dropbox Passwords not working anywhere, in different ways

liok
New member | Level 2

Hi, I'm trying to use DP again as I pay it and now that dashlane isn't free anymore. But installing the extension on firefox, clicking its icon does nothing, it doesn't react to any login field either. On Brave clicking the extension does open a new tab, that sends an email to authorize connexion, I recieved a connexion attempt email, but that's all, I've tried since two days again but nothing is sent.
Browser are up to date, I'm on win 10 up to date.
I had it working a year or so ago.

Thanks for any tip

1 Accepted Solution

Accepted Solutions

liok
New member | Level 2

Hi, I've just restored/reset my DB password account, and that unlocked the unresponsive firefox extention too. made sure my restoration terms were saved somewhere this time.
Thanks

View solution in original post

5 Replies 5

Hannah
Dropbox Staff

Hey @liok, sorry to see you're having issues with Dropbox Passwords.

 

Have you tried removing the Passwords extension, clearing your browser's cache and then re-installing it, to see if that helps?

 

Let me know what you find. 


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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liok
New member | Level 2

Hi, I've tried to remove and instal again the extentions on both browser, but clearing the cache is an issue as that would wipe my tabs.
Thanks

Hannah
Dropbox Staff

What happened when you removed and then reinstalled the Dropbox Passwords extension, @liok? Any improvement?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

liok
New member | Level 2

Hi, same behaviour, so on Brave it tries to send some code to a device, and on firefox it just doesn't react to being clicked.

liok
New member | Level 2

Hi, I've just restored/reset my DB password account, and that unlocked the unresponsive firefox extention too. made sure my restoration terms were saved somewhere this time.
Thanks

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    liok New member | Level 2
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    Hannah Dropbox Staff
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