Dropbox Update today broke Workfront integrations

[angiel]

We used to have 2 Dropbox touch points in each Project in Workfront. One to add links from images in Dropbox using a native Dropbox connection and one to use a custom automation to grab those images using the filepath of those linked images and download them into the Workfront Project. 

With today's update, neither one of these things works anymore. The users cannot access the correct folders to link the images as they became "Team Folders" and don't appear in their personal folder view and the automation can no longer follow that filepath and retrieve an image - it seems that the links are broken, possibly for the same reason.

I'm uncertain on specifics of what has changed but these two parts are both critical to our workflow and if folders were moved and links broken, it will impact thousands of images. Does anyone have any tech specifics on what happened beyond the documentation? This update has already caused a number of issues for my team and I'm trying to figure out how we resolve this so we can work. I already have 3 support tickets and am awaiting a call.

Thank you!

[Megan]

Hi @angiel, sorry to hear about this! 

You mentioned you already have some open Support tickets with our team. Would you mind sharing the ticket numbers with me, in order to locate them on our system, and check the progress and steps you've followed? 

Keep me posted!

[angiel]

Hi Megan! There's already a number of tickets and they have been escalated (I just got off the phone with Support) but I was wondering if anyone else had any additional info so I can try to triage while I wait. It sounds like the file paths have changed which is hugely problematic, but I need to confirm a few things before I see what I need to do to get us back up and running. 

Is there any tech-specific info you can share? Possibly about file paths or api calls or view permissions from third-party apps that no longer work? I'm trying to find anything to start the wheels to getting us moving again.

[Jay]

Hi @angiel, we wouldn't have any specific information available that could be helpful to your situation. 

As you're already in contact with the support team directly, they would be best placed to assist further on this matter.