cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Google Sheets & Slides crashes with Chrome browser

Google Sheets & Slides crashes with Chrome browser

splouffe
Explorer | Level 4

Hoping someone can help as Dropbox is saying this is a Chrome issue and can't resolve.

My company uses Dropbox for files.  I open excel & powerpoint files from dropbox.com to google sheets & slides.  Once I start typing in the google sheets or google slides file, it immediately crashes Chrome. With Google Docs, this isn't an issue with Chrome. It apparently is not an issue with anyone else in the company editing the dropbox.com files using google sheets or slides.  

Noting, I don't have any issues editing google sheets or slides in Safari with dropbox files, but I would like to avoid using more than one browser at work as we use a lot of Google applications and really only use Google.

 

I've already done the following:

  • Uninstalled and reinstalled Chrome
  • Cleared cookies and cache

Thanks for the help in advance!  

51 Replies 51

JulianRauch
Explorer | Level 4

Hey Nancy,

this would be awesome!

Sidenote: In Firefox it works fine

Nancy
Dropbox Staff

Great, @JulianRauch! I’ve just logged a ticket for you, so please get back to me, when possible.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

splouffe
Explorer | Level 4

@Nancy Yes, please do! 

Nancy
Dropbox Staff

You’re all set, too, @splouffe! When possible, please reply back to me in the same email thread, so that I can continue with the investigation. 


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

sadagopal
Explorer | Level 3

I am having the same problem for the last 2 days; it was working fine till 3 days ago! The google sheet doc in dropbox opens and it looks fine; but the moment you try to edit, it crashes Chrome. This is on Mac with the latest OS.

Hannah
Dropbox Staff

Thanks for the nudge here, @sadagopal

 

Can I send you an email, so we can look into this internally?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

bravomartin
Explorer | Level 3

I'm having the same issue. What is the solution?

Walter
Dropbox Staff

Hey @bravomartin, sorry to hear about this.

 

Can you clarify if you've attempted any of the troubleshooting steps mentioned in this discussion and what were the results? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

sadagopal
Explorer | Level 3

sure

Jay
Dropbox Staff

Hi @sadagopal, I've sent you an email, please could you reply to it when you get a chance!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Nancy Dropbox Staff
  • User avatar
    noah_sniderman New member | Level 2
  • User avatar
    dreamsinifilm New member | Level 2
  • User avatar
    Jay Dropbox Staff
  • User avatar
    atvuong Explorer | Level 4
What do Dropbox user levels mean?