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THL1's avatar
THL1
Explorer | Level 3
1 year ago

I can only send Dropbox Sign reminders once an hour

Hi,   I keep getting an error when trying to send reminders in Dropbox Sign saying I can only send to the recipient once per hour despite the fact I haven't sent them any reminders earlier in the...
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey THL1, thanks for the screenshot! 

 

I checked in with our team, and it seems that you should be able to send signer reminders once every 24 hours.

 

Have you tried sending them using a different browser, by any chance? 

THL1's avatar
THL1
Explorer | Level 3
1 year ago

Hi Megan,

 

Thank you for the suggestion. I tried it again in Microsoft Edge (I usually use Google Chrome) and the same error popped up.

I even waited an hour and tried again in Edge to see if that would help and it didn't.

 

Thanks, Jo

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi THL1, could you contact the support team directly for them to investigate this matter in more detail on their end?

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