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Re: Microsoft icons missing on Sync History & Activity dropdown screen...

Microsoft icons missing on Sync History & Activity dropdown screen...

harlings
Explorer | Level 3

Dear Sir,

I'm unable to get Dropbox to show the Microsoft Word icons whereas the Excels ones are showing.

I've tried ticking and unticking in the System Preferences > Extensions app and rebooting my iMac but nothing.

The Dropbox info is 175.4.5569 and Up to date.

Best regards, Steve

 

Screenshot 2023-05-31 at 11.45.19.png

17 Replies 17

harlings
Explorer | Level 3

Tried that and they showed briefly on Sync History then disappeared..

For the record do I leave Full Disk Access on or off?

 

Screenshot 2023-06-08 at 15.41.44.png

Screenshot 2023-06-08 at 15.41.54.png

Jay
Dropbox Staff

We'd recommend keeping full disk access enabled for the app to work properly.

 

Do the icons disappear or have they returned?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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harlings
Explorer | Level 3

Nope, they showed briefly on Sync History then disappeared again..

 

Steve

Jay
Dropbox Staff

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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harlings
Explorer | Level 3

Tried that but got the same result.. Activity shows ALL icons okay, but Sync History showed them briefly then disappeared.

 

Steve

Walter
Dropbox Staff

Did you reboot your computer as well @harlings?

 

If so and this persists, may I ask if you're running any 3rd party apps that could be interfering somehow?

 

In that case, this discussion might help as well. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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harlings
Explorer | Level 3

Hi Walter,

I followed your suggestions, but sadly the same result.

harlings
Explorer | Level 3

The only third party app I have are thes, but they were closed when I followed your instructions.

One Cloud

Digital Photo Professional 4

Adobe Acrobat Reader

EOS Utility 3

Exif Editor

qBittorrent

Bandwidth+

Microsoft Excel

Microsoft Word

Need more support?